Operations Assistant Talent Network

Iora Health

Phoenix, AZ, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/02/2021
  • Website: iorahealth.com
  • Company Address: 101 Tremont Street Floor 6, Boston, MA, 02108

About Iora Health

Iora Health is transforming health care, starting with primary care. We created a high-impact relationship based care model, that particularly benefits older adults on Medicare. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care. Our efforts are working - we are successfully improving the lives of our patients while lowering costs.

Job Description

What is Iora Health’s Talent Network? 

The Iora Health Talent Network is a group of prospective candidates to be considered for future opportunities. In this case, it means that the next time we open a role on the team for which you expressed interest, your resume will be one of the first reviewed. We may also want to talk to you now to learn more about you before needs arise. We have practices across both the West and East Valleys of the Phoenix area and are welcoming applicants for all locations.

While you wait to hear from us, please follow us on our social media pages if you are interested in learning more FacebookTwitterLinkedIn, YouTube, and Instagram.

 

The Role

Reporting to the Clinical Team Manager, Operations Assistant serves as a key member of the Iora Health team and plays a critical role in the flow of the practice. Duties specific to this position include greeting and welcoming patients, answering phones, managing the flow of medical records and other important, confidential documentation. Given the high-tech nature of the practice, this position will also be the go-to for technological questions and troubleshooting. The Operations Assistant provides support to the team doing whatever is needed to contribute to the success of the team and ensuring that patients are treated in a courteous, respectful manner.

Specific responsibilities include, but are not limited to the following:

  • Welcoming patients to the practice, communicating their arrival to the team, and managing patient visit expectations
  • Receiving incoming calls/messages and appropriately addressing or triaging phone requests including requests for appointments, form completion, and medication refills
  • Initiating outbound administrative requests, by phone and in writing, such as medical record requests and specialty appointment booking
  • Sorting and triaging of incoming mail and faxes, including scanning and appropriate e-filing
  • Supporting the Patient Enrollment team by asking patients if they want to refer friends and family to Iora
  • Providing information and office tours for patients interested in joining the practice
  • Assisting the Clinical Team Manager with the management of office and medical supplies, as needed

Candidate Attributes

  • Experience in a service business required
  • Tech savviness and familiarity with Apple a plus but not required
  • Must demonstrate excellent interpersonal communication skills both in-person and by phone
  • Must have the ability to work well both as a member of a team and independently
  • Must have exceptional organizational, problem-solving and time management skills and must be able to appropriately prioritize responsibilities
  • Must be open-minded, non-judgmental and compassionate
  • Must be flexible and comfortable with ambiguity, eager to work in a dynamic environment and willing to learn new skills

 

Our Care Team 

Iora’s care team is built on relationships.  Each team is comprised of Care Team Managers, Registered Nurses, Health Coaches/Medical Assistants and Operations/Administrative Assistants who all play a critical role in helping our patients live their happiest, healthiest lives. Together the team gets to know a patient beyond their symptoms. They spend more time with them, listen to them, and address all of their questions and concerns. We hire care team members that embrace the Iora values - serve with humility, demonstrate courage, act with passion, bring creativity, and feel empathy - and we create an environment where they can bring these values to their everyday work. 

About Iora Health

Iora Health is transforming health care, starting with primary care. We created a high-impact relationship based care model, that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care.

We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.