Bilingual Customer Service Specialist (Japanese and English)


Tokyo, JP
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/14/2021
  • Website:
  • Company Address: 1046 Woodward Avenue, Detroit, MI, 48226

About StockX

StockX is the world’s first stock market for things – a live ‘bid/ask’ marketplace. Buyers place bids, sellers place asks and when a bid and ask meet, the transaction happens automatically. Retro Jordans, Nikes, Yeezys and more – now 100% authentic guaranteed.

Job Description

StockX is one of the fastest growing e-commerce companies in the world with a rapidly expanding global user base comprised of passionate enthusiasts. StockX enables the buying and selling of high-demand consumer products, including sneakers, streetwear, watches, and handbags using the same methodology as the world’s stock exchanges. StockX launched in February of 2016 and today is valued at over $1 billion. 

We're committed to becoming one of the best technology companies in the world, building an innovate platform that changes e-commerce as we know it.

Join us on the journey!

Primary responsibilities include: 

  • Handling all customer servicing needs and support

  • Help manage the order fulfillment process

  • Listen and respond to customers’ needs and concerns

  • Review or make changes to customer accounts

  • Record details of customer conversations and actions are taken

  • Research answers or solutions as needed

  • Work to improve customer service by monitoring inbound and resolved support communications

Basic Qualifications:

  • Minimum of 3 years of Customer Service experience 

  • Proven ability to read, write and speak Japanese and English
  • Comfortable in a fast-paced, entrepreneurial work environment

  • Excellent written and verbal communication skills

  • Confident in making independent decisions and owning the outcomes

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.