Cloud Operations Architect

2nd Watch

United States of America
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/06/2021
  • Website: 2ndwatch.com
  • Company Address: 600 Stewart Street Suite 500, Seattle, WA, 98101

About 2nd Watch

2nd Watch provides professional and managed services for enterprise workloads in the public cloud. We have been recognized by Amazon Web Services as a Premier Partner for the better half of a decade and an audited and approved Managed Service Provider for our outstanding customer experiences, depth and breadth of our products and services, and our ability to scale to meet customer demand. We also hold the Microsoft Workload Competency and are a Gold Azure Microsoft Partner.

Job Description

2nd Watch is in growth mode, and we are looking to build out our existing teams.  We are looking for like-minded, focused team members to join us!  We offer roles ranging from all levels in our Sales, Managed Cloud Services, Cloud Enablement, DevOps, Product Development teams and beyond.  We are looking for superstars and are raising the bar setting industry-level standards around AWS and Azure services, product management and delivery.    

Where you fit:

2nd Watch has a unique company culture and working environment that live and breathe success and promote pushing the envelope every day in your respective role at the company.  This is what drives our teams.   Getting our attention takes creativity, ingenuity, a desire to improve each day, and a track record of caring about who you are affecting, both positively and negatively, while you are getting the right stuff done.

We are looking for a the most technically forward-thinking, cloud-passionate employees in the world and work daily to align our core values with those that we hire - Fearlessness, Tenacity, Humility, Customer Focus, Empowering One Another, Working Together, Winning as a Team, Honesty, Transparency, Having FUN – these are all key elements to who we hire. 

Cloud Operations Architect

2nd Watch is looking for a savvy technical architect to join our Cloud Operations team focusing on building and evolving client workloads and infrastructure in the public cloud.  You will consult with the client on proactive engineering tasks as well as with internal stakeholders, helping to build and architect new solutions, document client environment details, provide workload-specific documentation and offer on-call operational guidance.  This is a pro-active role with a client focus and assignment.  You will be responsible for identifying and negotiating cloud infrastructure improvements, defining requirements, implementation and testing, and training and hand-off.  You will also be responsible for executing cost optimization processes.

What You Will Be Doing:

  • Professional technical interactions with clients on a regular cadence.
  • Improve existing client cloud infrastructure towards well-architected frameworks with an enterprise focus.
  • Remediate existing architectural defects that lead to Operations support tickets and inefficiencies.
  • Improve impedance match between client infrastructure and 2W Managed Cloud Operations services
  • Support customers internationally, 24x7.  On-call requirements are a function of workload documentation completeness and resiliency.
  • Documentation of client infrastructure to simplify Operations management of workloads.
  • Support escalations, ticket retrospectives and remediation, and training/certification of Operations engineers
  • Consult internally periodically on the design and operationalization of new 2W products and services.

What You Need for this Position:

A strong sense of ownership, initiatives, and ability to accept and mitigate risk.
Excellent verbal and written communication skills with a wide range of audiences including business and technical stakeholders.


Expert knowledge/experience in:

  • Public Clouds and cloud technologies such as Amazon AWS
  • Multi-platform experience with both Windows & Linux
  • Web Services & APIs
  • Design, development, implementation, and operational support of mission critical solutions in large scale environments.
  • Load balancing
  • Solid understanding of technologies including:
  • Networking – TCP/IP, VPN, Layer 3 Routing
  • Applications/Platforms – Understanding of common application stacks (Tomcat, LAMP)
  • Configuration Management – Chef, Ansible, or Puppet – Familiarity with at least one
  • Virtualization – Vmware, Xen, and/or VirtualBox/Vagrant.  AWS experience a must.
  • Databases – Familiarity with common database platforms: MySQL and/or PostgreSQL - Aurora, Microsoft SQL, or Oracle is a plus
  • DNS and other common network protocols
  • Version Control Systems: BitBucket/git, github, or equivalent
  • Continuous Integration/Deployment - Experience with Jenkins/CodeBuild a plus
  • Business Productivity Tools: O365, Confluence, JIRA, Slack
  • Software Experience: Alert Logic, New Relic, Trend Micro are a plus

Nice to have: Experience with Terraform and CloudFormation

Experience Required:

  • 10 or more years of professional IT experience in large scale environments with hands on experience in multiple technologies wearing multiple hats
  • At least 2-4 years of relevant experience as an Architect, preferably focused on cloud technologies

Education Required:

  • Degree in Computer Science, Engineering, or similar technical area or the equivalent experience.
  • AWS Solutions Architect Associate certification or higher level certification

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.