City GM - Beauty & Wellness

Urban Company

Gurgaon, IN
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 02/28/2021
  • Website:
  • Company Address: Plot 19, Sewa Towers, 5th floor, Udyog Vihar Phase IV, Gurgaon, Haryana , 122015 India

About Urban Company

Founded in Nov 2014 by Abhiraj Bhal, Varun Khaitan and Raghav Chandra, Urban Company (formerly UrbanClap) is India and the UAE’s largest home services company. We are an all-in-one platform that helps users hire premium service professionals, from beauticians and masseurs to sofa cleaners, carpenters and technicians.

Job Description

Why are we building UrbanCompany?

The local and home services industry is very fragmented and unorganized. Prior to UrbanCompany, hiring a plumber, beautician, yoga trainer, math tutor etc. was a painful process. There were no standards, no concept of trust, pricing inefficiencies etc. In a nutshell, the industry was shackled in the “yellow pages” era, and had seen no fundamental innovation for far too long.

The UrbanClap team is young and passionate, and we see a massive disruption opportunity in his industry. By leveraging technology, and a set of simple yet powerful processes, we wish to build a platform that can organize the world of services - and bring them to your finger-tips.We believe there is immense value (akin to serendipity) in bringing together customers and professionals looking for each other. In the process, we hope to impact the lives of millions of service entrepreneurs, and transform service commerce they way Amazon transformed product commerce.

Job Responsibilities

  • Independently own and build all aspects of UC’s business across your vertical - building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and city expansion.
  • Grow the marketplace while optimising multiple opposing factors like service availability and supply utilisation; scaling user growth while improving operational excellence and quality of service
  • Build, coach and lead a high performance team across business development, skill training and growth
  • Constantly be in close touch with customers and professionals through surveys, calls and meetings to understand on-the-ground experience and ways to improve it
  • Collaborate across multiple central teams including functional specialists and business category teams to ensure coherence and other regional teams to share/learn best practices
  • Drive user growth through local marketing initiatives, partnerships as well as localising the offering/pricing for your market
  • In a nutshell the city GM is expected to completely own and drive the business, the team and make all decisions for the city. If being a lynchpin of an organisation and business excites you, we’d love to meet you and talk more.

Job Requirements

  • The right individual should have a combination of sharp analytical decision making, sound business judgement, robust result driven execution and creative iterative business building
  • 4-6 years of experience in a high growth operations based startup, FMCG or other consumer companies, or consulting
  • High sense of ownership and a penchant for excellence
  • Prior experience in operations or category management a bonus

What can you expect?

  • A phenomenal work environment, with massive ownership and growth opportunities.
  • A high performance, high-velocity environment at the cutting edge of growth.
  • Strong ownership expectation and freedom to fail.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.