Jr. Applications Engineer

OpenTrons

Brooklyn, NY, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/07/2021
  • Website: opentrons.com
  • Company Address: , Brooklyn, NY

About OpenTrons

Opentrons makes robots for biologists.

Job Description

Opentrons Applications Engineers create the protocols Opentrons customers run on their robots. Our users are working at the cutting edge of scientific research and biological engineering and your primary goal will be working with them directly to understand their labwork and code up their automation solution. You'll proactively help users to get up-and-running on the Opentrons platform by actively creating, adjusting and iterating on scripts and consulting with users on their specific needs. You will also work to identify which protocols can be combined, customized, or re-used, write clear documentation for protocols that go onto our Protocol Library, and work to increase our customers’ ability to self-serve using both our library and our Protocol Designer. You will provide high-touch customer service and work with the Account Management and Support Teams to ensure our users’ timely success on the Opentrons platform.

Key Responsibilities

  • Communicate regularly and proactively with Opentrons users to understand their workflow needs

  • Consult with users to understand their needs and create solutions to their specifications

  • Work with OT Support team and Account Management team to ensure scientists are successful in running experiments on Opentrons platform

  • Script custom protocols for customers using the OT Python API

  • Create robust documentation for protocols that will live on our Protocol Library and communicate each protocol’s capabilities to our customers for years to come

  • Carry out protocol testing to ensure we are shipping robust solutions to our customers.

  • Develop strategies to make individual protocols more broadly useful and customizable

  • Own data in Protocol pipeline; keep records and data for each protocol as necessary

  • Collect & record user data through consistent communication (emails, surveys, phone calls, video chats) with customers. 

  • Work with internal teams to test new functions/developments

  • Foster strong working relationships with customers through consistent, proactive, and reliable communication.

  • Be a strong advocate for the user experience, capturing issues you find and communicating them to internal stakeholders to find solutions.

  • Provide thoughtful and actionable feedback to continuously improve the customer onboarding process

Requirements

  • BS degree in engineering or scientific discipline (or equivalent experience)

  • Proficiency with Python (or similar programming language)

  • Experience working with scientists of varied technical expertise and knowledgeable about core biology workflows

  • 1-2 years experience in customer facing role

  • Excellent written/verbal communication

  • Interest in biotech and a willingness to learn

 

Related Jobs

Jr. Applications Engineer

OpenTrons - Brooklyn, NY, US

Product Manager, Pandemic Response Lab

OpenTrons - New York City, NY, US

Senior Staff Accountant

OpenTrons - New York City, NY, US

Sales Executive

OpenTrons - New York City, NY, US

Laboratory Line Supervisor (Third Shift: 11pm-7:30am)

OpenTrons - New York City, NY, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.