Fireblocks hiring Technical Customer Support - Shift Position in Tel Aviv, IL

Technical Customer Support - Shift Position

Fireblocks

Tel Aviv, IL

Job Type: Full-Time
Function: Technical/Customer Support
Post Date: 06/22/2021
Website: fireblocks.com
Company Address: , New York, NY, 10018

About Fireblocks

Fireblocks streamlines operations by bringing all your exchanges, OTCs, counterparties, hot wallets, and custodians into one platform. Wallets, deposit addresses, and API credentials are secured using patent-pending chip isolation technology and the newest breakthrough in cryptography (MPC). Institutions are using Fireblocks to move funds securely in seconds – instead of hours.

Job Description

About The Position

Fireblocks is on the search for a Support and Customer Operations engineer - Shift position

As a Customer support Engineer @ Fireblocks you will work closely with the R&D and Product team, be the first member of our support team and help build it from scratch.

You will have the opportunity to learn the ins and outs of the Crypto and Cyber world and master our groundbreaking product, while becoming a source of knowledge and expert of our system. And the opportunity to work with the best in the field and grow within the company.

The position will include giving Tier 1-3 technical support to our existing customers overseas, mainly via Email, Telegram and WhatsApp in real time. Writing knowledge base articles, user guides and user guide adaptations. Support to our customers must be given in near real time period due to the nature of our customers business.

Requirements

Highly technical, with hands on experience with IT infrastructure and networking security - a must
Affinity for technical writing
Fluent English - Mother tongue grade, a must
Must have great interpersonal skills, patience, self starter, autodidact with passion for breaking things
Work is in shifts, at least 3 evening/night shifts a week, during these hours: 16:00 till 1:00, 1:00 till 8:00. Monday till Friday from home. Rest of the week will be working during normal working hours from the office in Tel Aviv.
BS.c student or graduate in Computer science/Industrial engineering and management or any other related field. As a student you should have at least 3 semesters left from a well known University or College