Fireblocks is on the search for a Support and Customer Operations engineer - Shift position
As a Customer support Engineer @ Fireblocks you will work closely with the R&D and Product team, be the first member of our support team and help build it from scratch.
You will have the opportunity to learn the ins and outs of the Crypto and Cyber world and master our groundbreaking product, while becoming a source of knowledge and expert of our system. And the opportunity to work with the best in the field and grow within the company.
The position will include giving Tier 1-3 technical support to our existing customers overseas, mainly via Email, Telegram and WhatsApp in real time. Writing knowledge base articles, user guides and user guide adaptations. Support to our customers must be given in near real time period due to the nature of our customers business.
