Solution Delivery Manager


Denver, CO, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 01/15/2021
  • Website:
  • Company Address: Ritterstr. 12-14, Berlin, DE, 10969

About Contentful

Contentful is the pioneer and market leader in headless content management. We offer a next-generation content platform that 28% of the Fortune 500 and thousands of leading global brands trust to be the content layer of their tech stack and use to deliver digital experiences at scale.

Job Description

About the opportunity

Contentful’s Solution Delivery Managers are principally outwards-facing. They have credibility with technologists, developers and project/product managers and are effective liaisons with the customer project team. As a Solution Delivery Manager at Contentful, you’ll have the opportunity to work with international teams, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%.

What to expect?

    Provide implementation consultation, training and advice to customers about Contentful’s features and architectural design best-practices, thereby aiding their projects’ long-term success
    Oversee the planning, tracking and completion of all implementation tasks throughout the customer’s technical onboarding
    Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve
    Create and deliver technical training on product platform features to customers
    Work alongside external project management and internal CS/SA teams to successfully monitor progress and implementation of initiatives
    Create prototypes or code examples to facilitate customer onboarding and to support projects.
    Synthesize and communicate prospect and customer product feedback to our Product Management, Engineering, and Marketing teams
    Partner with the Sales, Customer Success Managers and Solution Architects, to ensure a successful customer experience with Contentful.

Within Contentful, you will work very closely with the Customer Success Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles.

The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams building efforts.

Your experience working with customers will allow you to further develop how Contentful works with customers, and provide better prescriptive advice going forwards. There are also opportunities to contribute to Contentful’s thought leadership by writing blogs and whitepapers, leading training workshops, or speaking at conferences

What you need to be successful?

    At least 3 years-experience in a similar technical consulting, Solution Engineer or Implementation Engineer role at a SaaS company.
    Experience delivering digital projects that extensively use APIs  (REST, GraphQL) and/or content management systems
    Practical experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures
    Programming experience in any of the following languages: Javascript, Ruby, Node.js, .NET, Swift, Java, Python or PHP
    Experience with at least two of these web technologies: JS frameworks such as React, static site generators such as Gatsby, REST APIs, CMSs, CDNs, etc. or experience with mobile development
    Bachelor’s Degree or equivalent experience (Engineering, Computer Science, or a related field)
    Experience working with agile SDLC project management methodologies
    This is a customer-facing role and there is an expectation that you will build and maintain relationships with key technical contacts within the customer
    Demonstrated ability to think strategically about business, product, and technical challenges and recommend actionable solutions to support successful implementations
    Strong interpersonal skills with the ability to build diverse relationships and influence technical and non-technical audiences
    A problem solver with a cool head, able to deal with ambiguity, and work autonomously and with a team to drive customer results.
    Excellent English communication and presentation skills and confidence conveying knowledge to a technical audience.

What's in it for you?

    Join an ambitious tech company reshaping the way people build digital products
    Health, vision and dental insurance
    Generous time-off policy that rivals the best companies in tech
    We set you up for success, equipping you with the latest and greatest hardware
    Use your personal education budget to improve your skills and grow in your career, with extra days off
    Plus, Contentful socks! Oh yeah!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.