Technical Account Manager

Armory

North America / Canada
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 12/29/2020
  • Website: armory.io
  • Company Address: , San Mateo, CA

About Armory

Armory is the company driving modern digital transformation with its enterprise version of Spinnaker. Armory's scalable, flexible and secure platform automates software delivery, enabling software teams to ship better software, faster. The core of Armory’s platform is powered by Spinnaker, the continuous delivery platform developed and open-sourced by Netflix and Google to help companies quickly and safely deploy software into multiple clouds. Armory builds on open-source Spinnaker’s foundation, adding proprietary features for bolstered enterprise scale, along with 24x7 enterprise-grade support. Armory’s platform is trusted by dozens of Global 2000 customers in financial services, technology, retail, healthcare and entertainment. Armory is also a proud sponsor of, and contributor to, the Continuous Delivery Foundation (CDF), the vendor-neutral home of the fastest-growing projects for continuous delivery.

Job Description

Are you someone that enjoys working closely with customers, being an advocate for them and championing their success? Armory is looking to grow the Technical Account Manager (TAM) team. In this role you will be the voice of the customer and coordinate between Armory’s Sales, Product, and Engineering teams. You will be working with some of our largest customers to align roadways on the customer side and Armory side. You will work your way through the organization, unblocking and connecting with the right people to provide value to the customer. We are obsessed with customer success and we hope you are too!
 
Our ideal candidate has experience in Customer Success, Customer Support or Professional Services. Someone that is highly technical and can answer customer questions using their expertise of systems in the SDLC and cloud environments. This person will be able to alleviate asks from the customer before they come back into the organization. They are skilled at debugging and can quickly resolve small issues and questions or concerns our customers have. 

Does some or most of following describe you? 

  • 6+ years of relevant experience
  • Strong written, verbal and in-person communication and relationship building experience
  • Strong presentation skills
  • Strong customer success skills
  • Strong project management skills
  • Experience in a customer facing role related to support, solution architecture and partnership management
  • Understanding of cloud and/or distributed systems 
  • Familiarity with Kubernetes, Spinnaker or other orchestration tools
  • Familiarity with Linux
  • Industry experience and technical understanding related to developer tooling and operations

In this role you will:

  • Establish trust with all levels of our customers, from individual contributors to c-level executives
  • Advocate customer needs/issues
  • Participate and present in QBR (quarterly business reviews)
  • Manage our largest customer accounts ensuring the success of our partners and company
  • Use your technical expertise to filter and minimize smaller issues, questions and bugs
  • Travel expectation of up to 30% (post COVID)

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.