Job Description
About Beamery
We believe talent is a company’s greatest asset. Finding, engaging and retaining that talent starts with building meaningful relationships and delivering exceptional candidate experiences at every stage of the candidate journey.
Beamery is the leading Talent Engagement Platform. Combining Talent CRM, Talent Marketing, Automated Compliance, and a Connected layer to legacy systems, it enables companies to attract, identify and engage candidates on one unified platform, to deliver better talent acquisition at scale.
At Beamery we’re powering the shift towards a candidate first Talent Engagement strategy, shifting recruiting from a reactive, to a proactive processes and empowering talent teams in new areas critical to successful Talent Engagement, from branding, events and compliance, to forecasting & planning. Our Talent Engagement platform offers a new level of comprehensiveness, consolidating essential modern talent acquisition activities into one system and offering a connected solution that powers the entire candidate journey.
About Customer Success
The product we build is truly changing the way companies find and hire talent, and our role in Customer Success is to make sure that our users make the best of it. Our constant support and engagement is one of Beamery’s biggest strengths- we act as advisors and agents of change to our customers, and we bring back their feedback and requests to the rest of the team. We invest time in understanding our customer’s business needs, and strategically think about how the product can best fulfill them. Our goal? To make every single interaction with Beamery productive, easy and enjoyable.
We’re looking for a Solutions Delivery Consultant who will consult in pre-sales around implementation design and take the lead in architecting and configuring the Beamery product suite for our new customers.
What will you be doing as a Beamery Solutions Delivery Consultant?
You’ll be working with Sales and prospects during the Solutions Design stage to ensure that future customers are set up for success when they partner with Beamery; you’ll be working with those same customers during implementation to deliver high-quality, on time solutions within the Beamery product
As part of the cross functional team at Beamery, you’ll be a part of key customer interactions throughout the customer journey. In the sales process, you partner with Account Executives, and during the implementation process you’ll be working with an Engagement Manager and Project Coordinator.
Your focus with our prospects and customers will be needs analysis, solution design and configuration, coordinating our internal teams and work with sales, customer success and product to understand customer use cases and enhancement requests
Conduct deep technical and recruitment process discovery and create reliable solutions within Beamery built on best practices. You’ll be translating business issues into functional and technical specifications to ensure successful delivery while also ensuring compliance and standards as appropriate
Achieve team, project and business outcomes by managing, diagnosing and solving technical issues that may arise during the delivery life cycle
Configure Beamery for customer needs, including custom fields, global tags, recipes, campaigns, sources, statuses, stages, pipelines, vacancy groups and permissions/teams
Work directly with customers to translate business objectives into technical requirements
Stay up to date with new features and product launches from Beamery and other partners
Develop trusted and synergetic relationships with clients, partners, and other stakeholders
Who are we looking for?
3+ years of experience in the needs analysis, solution design and configuration/delivery of enterprise SaaS software
Experience with email products or marketing automation, recruitment, HR tech, or artificial intelligence are ideal
Eager to work with and across multiple teams, and at multiple levels and get things done.
Strong communication skills with different audiences and stakeholders globally
Able to serve as the voice of the customer and collect feedback to drive continuous improvement across all areas relating to product
Demonstrated ability to work within a team construct on major enterprise implementations, as well as the ability to establish rapport and solid working relationships across all levels within customers and all functional groups within Beamery (sales, customer success, enablement, product and engineering)
Some things we also consider important:
BS or MS in computer science or a related technical field or equivalent practical experience.
Highly analytical
Strong product intuition and user empathy
Ability to focus on a problem at hand while thoughtfully considering overarching company strategy
Passionate about B2B products and building enterprise solutions
Self starter
You have the ability to manage multiple implementation priorities simultaneously at various stages of the customer journey
Ability to travel up to 30% of the time
Benefits & Perks
Ownership. Everyone gets stock options
Top-of-the-line tools/equipment, enhanced maternity and paternity packages, unlimited holiday and flexible working options
Learning. Dedicated learning time every month, with budgets for resources, books and conferences
Wellness. Gym discounts, coffee and whatever you need to keep you at your best
[Insert other generic startup perks]. Yes we have those… but what’s more important are the three points above. A team that gets things done, and has fun doing it
