Technical Writer

Upstart

San Mateo, CA, US
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 01/14/2021
  • Website: upstart.com
  • Company Address: , San Carlos, CA, 94070

About Upstart

Upstart is the leading AI lending platform partnering with banks to expand access to affordable credit. Forbes recently ranked Upstart #12 on its list of "most promising AI companies in America." Inc. Magazine also recognized Upstart as one of the Best Workplaces for 2020.

Job Description

Upstart is a leading AI lending platform partnering with banks to expand access to affordable credit. Forbes recently ranked Upstart #12 on its list of "most promising AI companies in America." Inc. Magazine also recognized Upstart as one of the Best Workplaces for 2020.

By leveraging Upstart's AI platform, Upstart-powered banks can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart is based in San Mateo, California and Columbus, Ohio.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

 

The Team

Because our challenges are so new, members of our data science team need strong creative problem-solving skills and the technical background to implement solutions. Our research environment affords team members the opportunity to utilize a variety of statistical and machine learning methods with the freedom and encouragement to pursue alternative approaches to solving problems. Whether developing new products or identifying novel approaches to core models, we are continuously seeking the next big ideas to move our business forward.

As the Technical Writer at Upstart, you'll contribute and own redlining and design and development of policies and procedures  You’ll also have an opportunity to work alongside a talented team that values curiosity, humility, drive and teamwork.  

 

How you’ll make an impact:

  • Translate Upstart’s highly technical proprietary technology into language accessible to non-industry stakeholders, while maintaining discretion and confidentiality
  • Maintain and evolve the normative documentation 
  • Maintain current knowledge of Upstart’s proprietary technology landscape and emerging developments
  • Ensure consistency across what we do and what we say we do 
  • Act as an interface between Data Science, all of compliance, product, bank partners and facing functions
  • Make sure the data science team is being consistent with the things that are being communicated and following the appropriate chain of command/communications
  • Potential to become a leader in the area, and take on more responsibility over time 

 

What we’re looking for: 

  • Minimum requirements:
    • 3+ years relevant relevant  experience 
    • Experience cataloguing and documenting processes to a high level of detail
    • Excellent verbal and written communication skills, with the ability to translate highly technical data and processes into layman’s terms that can be understood by internal and external stakeholders
    • Ability to work cross functionally between technical and non-technical teams and act as a voice for them 
  • Preferred qualifications:
    • BA/BS in a technical field (preferred), Journalism, English, or technical communication
    • Experience with documentation for AI/ML models 

 

What you’ll love: 

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage
  • Personal Development and Technology & Ergonomic Budgets 
  • Life insurance and disability benefits 
  • Clubs and Activities  (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams) 
  • Generous vacation policy
  • 401(k)
  • Catered lunches + snacks & drinks

 

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.