DevOps Customer Engineer

CircleCI

Remote / United States of America / Canada
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/12/2021
  • Website: circleci.com
  • Company Address: 201 Spear St. #1200, San Francisco, CA, 94105

About CircleCI

CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.

Job Description

As a DevOps Customer Engineer at CircleCI, you will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on both the CircleCI platform and continuous integration and deployment as a general practice. You will be responsible for delivering value by driving adoption of CircleCI across the client’s enterprise.

The successful candidate for this job will have a strong technical aptitude along with a strong self-starting, proactive mentality as well as the ability to create and maintain deep, lasting relationships with customers.  You’re going to be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with.

About Customer Engineering at CircleCI

CircleCI’s Customer Engineering organization’s goal is to make life easier for our customers and leave them with the “wow” experience of building and testing their applications with ease. Customer Engineering works with customers to understand their technical and business needs and requirements—from onboarding to implementation to scale. Customer Engineering currently comprises Customer Success Engineering (your team), Solutions Engineering (your pre-sales counterparts), and Support Engineering. There is opportunity for both horizontal and vertical growth and promotion within as well.

What you’ll do:

    Work closely with customers to help them setup CircleCI, both on circleci.com and in their own private cloud, including any custom setup they may need
    Partner with your Customer Success Manager to onboard and support our customers as well as act as the dedicated technical point of contact
    Be creative and scrappy in solving customer technical problems and answering customer questions
    Build best practices for onboarding across different technologies
    Act as the voice of the customer and use customer feedback to help Product and Engineering improve the product
    Code and commit relevant upgrades and changes to the CircleCI codebase
    Work closely with the Product and Engineering teams to improve the customer experience across the whole platform
    Become an expert on the CircleCI solution

What we're looking for:

    3+ years of technical product support, engineering, or experience deploying software in the enterprise
    Experience working directly with customers to debug common errors
    You can tie business problems to technical solutions and understand technology value propositions
    Demonstrated and proven capacity to quickly absorb new concepts and technologies
    You have spent a decent amount of time using and scripting *nix
    Git and GitHub knowledge required
    You’ve developed and maintained an app or two in a high-level programming language
    You believe that the best way for all to succeed is to honestly discuss product and company abilities and limitations with customers
    Strong ops / infrastructure knowledge, especially networking and security
    Great relationship building skills and a good people person
    Exceptional written and oral communication skills

Bonus points!

    Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
    Ability to troubleshoot networking issues that may prevent communication between different components
    Working knowledge of Docker or Linux containers
    Experience with popular web app frameworks (e.g. Rails, Django) and/or mobile app development (iOS, Android)
    Knowledge of Go and Clojure a plus!
    Experience using and automating a major IaaS like AWS, GCP, or Azure
    Management of autoscaling technologies (e.g. launch configurations in AWS)
    Familiarity deploying and debugging distributed systems. Familiarity with Nomad, specifically, a plus!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.