Retail Ambassador - Berlin, Germany

Allbirds

Berlin, DE
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 01/07/2021
  • Website: allbirds.com
  • Company Address: 750 Battery St, San Francisco, CA, 94111

About Allbirds

Allbirds make shoes such as the Wool Runners - made from premium natural materials to make the most comfortable footwear for life’s everyday adventures

Job Description

At Allbirds, we believe in using business as a force for good. We’re a global footwear and apparel brand with roots in New Zealand and our headquarters in San Francisco. Since 2016, we’ve been on a mission to prove that comfort, design, and sustainability aren’t mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. And as a certified B Corp, we’re dedicated to making the most sustainable products we can using premium natural materials - designed for life’s everyday adventures.


Where do we need help? 

We’ve sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we’re taking the Allbirds in-store experience across the country and are looking for passionate retail ambassadors to execute on that mission. 


Who are we looking for? 

The Retail Ambassador’s core purpose is to deliver an exceptional customer experience through quality, personalized engagement. Retail ambassadors contribute to Allbirds’s culture by being team-oriented, accountable, and focused on continuous learning. 


What does the job entail?

Delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork.

  • Customers
    • Provide all customers with a high quality and personalized in-store experience.
    • Meet the standards set forth in our Retail Woolbook and Customer Journey even when serving multiple people and multi-tasking.
    • Strive to be a product-knowledge expert who can communicate passionately about our brand and products.
    • Build strong relationships with customers.
    • Actively contribute to the store’s sales and NPS goals.

  • Operations
    • Maintain store appearance, cleanliness, and organization.
    • Operate our point-of-sale system once trained.
    • Execute on inventory and merchandising duties.
    • Perform daily operational tasks as delegated by the store leadership team.
    • Commit to learning by asking questions and actively seeking to grow and develop new skills.

  • Team
    • Be reliable and punctual. 
    • Work collaboratively to achieve shared goals.
    • Practice respectful, honest, and effective communication. 
    • Demonstrate a positive attitude and support your teammates. 

What might describe you:

  • Able to communicate in German and English
  • Retail and/or customer service experience is preferred
  • Available to work weekends
  • Connection to Allbirds's mission, vision, and products
  • Good communication and interpersonal skills
  • Desire to learn and grow
  • Reliable and punctual
  • Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day


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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.