Job Description
The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more.
Our culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers – our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.
Role Summary:
Controlling any changes required for CX/Logistics, around service we provide to our customers. The role is to centrally control any bulk features and changes required to ensure that these are completed without error and following the correct sign off process to prevent risk. Where possible the team will be expected to optimise as much as they can to create less manual process’s around the business.
All daily tasks are to be completed on time to ensure an excellent service is provided all round.
Requirements
Duties & Responsibilities
Pending Providers
Newgistics/LFL order management where applicable
Bundle Errors
Warehouse NDD/SDD failure management
Courier NDD/SDD Failure management
Order fulfilment adjustments (transferring orders between warehouses when
Manual Orders
Template editor (Customer Comms emails)
All site change requests to be reviewed & actioned
Management Between Tech & Logistics/CX
All price change requests to be reviewed & actioned
All service change requests to be reviewed & actioned
Delivery Config checks/testing
New Mids Jira Board
Bulk Credits
Mail Merges
Bulk Close downs
Checkout Country Dropdown add/remove
The Person
Dedicated to resolving and preventing problems
Dedicated to customer satisfaction and always looking to strive for improvements
Strong Analytical Skills
Excellent verbal communication skills, with the ability to communicated clearly, effectively and appropriately
Team player with the ability and initiative to work productively alone
Self-driven with a positive outlook and a clear focus on managing workflow and delivering outstanding customer service
Dedicated to taking ownership of daily tasks and following them through to completion
Excellent attention to detail and able to spot trends and patterns
Flexible and able to adapt to changing targets
Must be competent in producing grammatically correct written communications to, managers and team.
Good Excel skills and the ability to learn and adapt to using a variety of bespoke IT applications
Excellent understanding of department SLA’s
Ability to recognize poor performance and to make suitable suggestions for improvements
Proactive and able to complete tasks within specified timescale
Professional, positive and proactive attitude
Excellent time management
Desire and will to succeed and progress
Patience and understanding
Benefits
Hours: 42.5
Location: Northwich, CW9 7RA
Salary: Competitive + Quarterly Bonus + Sales Commission
