Service Optimisation Operative

The Hut Group

Rudheath, England, GB
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 12/22/2020
  • Website:
  • Company Address: Voyager House, Chicago Avenue, Manchester, M90 3DQ

About The Hut Group

THG has grown from a start-up business to a global digital commerce group, fast becoming one of the world’s leading beauty and wellbeing online retail organisations.

Job Description

The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more.

Our culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers – our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.

Role Summary:

Controlling any changes required for CX/Logistics, around service we provide to our customers. The role is to centrally control any bulk features and changes required to ensure that these are completed without error and following the correct sign off process to prevent risk. Where possible the team will be expected to optimise as much as they can to create less manual process’s around the business.

All daily tasks are to be completed on time to ensure an excellent service is provided all round.


Duties & Responsibilities

    Pending Providers

    Newgistics/LFL order management where applicable
    Bundle Errors
    Warehouse NDD/SDD failure management
    Courier NDD/SDD Failure management
    Order fulfilment adjustments (transferring orders between warehouses when
    Manual Orders
    Template editor (Customer Comms emails)
    All site change requests to be reviewed & actioned
    Management Between Tech & Logistics/CX
    All price change requests to be reviewed & actioned
    All service change requests to be reviewed & actioned
    Delivery Config checks/testing
    New Mids Jira Board
    Bulk Credits
    Mail Merges
    Bulk Close downs
    Checkout Country Dropdown add/remove

The Person

    Dedicated to resolving and preventing problems
    Dedicated to customer satisfaction and always looking to strive for improvements
    Strong Analytical Skills
    Excellent verbal communication skills, with the ability to communicated clearly, effectively and appropriately
    Team player with the ability and initiative to work productively alone
    Self-driven with a positive outlook and a clear focus on managing workflow and delivering outstanding customer service
    Dedicated to taking ownership of daily tasks and following them through to completion
    Excellent attention to detail and able to spot trends and patterns
    Flexible and able to adapt to changing targets
    Must be competent in producing grammatically correct written communications to, managers and team.
    Good Excel skills and the ability to learn and adapt to using a variety of bespoke IT applications
    Excellent understanding of department SLA’s
    Ability to recognize poor performance and to make suitable suggestions for improvements
    Proactive and able to complete tasks within specified timescale
    Professional, positive and proactive attitude
    Excellent time management
    Desire and will to succeed and progress
    Patience and understanding


Hours: 42.5

Location: Northwich, CW9 7RA

Salary: Competitive + Quarterly Bonus + Sales Commission

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.