Customer Success Representative

MyTime

Salt Lake City, UT, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/08/2021
  • Website: mytime.com
  • Company Address: 4053 18th Street, San Francisco, CA, 94114

About MyTime

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises. It’s built to be modular, but it really shines when the various components work together to maximize revenue by reaching customers wherever they are at the moment they are ready to transact.

Job Description

MyTime is a fully integrated scheduling, payments and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the “operating system” of their business. 

We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants’ own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels.

Our product is used at over 14,000 locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains.  As a completely cloud-based solution, MyTime is designed for quick and easy deployments. It’s lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product of 2017 from the Local Search Association. 

MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot. 

Come help us realize our vision of becoming the world’s leading online scheduling and local commerce platform!

Job Description

As a Customer Success Representative, you’ll employ skills as varied as account management, sales, customer support, and product management. Tens-of-thousands of small businesses across the US will rely on you to educate them and solve problems using MyTime’s advanced cloud-based scheduling, marketing and credit card processing features.

An average day could include inbound, email, and chat support with our customers, outbound campaigns to upsell or re-engage lapsed users, or helping to test and educate about new product features.  Every day, you’ll be a part of changing the way small businesses run their operations and interact with their customers – and at the same time, help MyTime create and run scalable processes as we grow.

Key Responsibilities for this Role:

  • Support and train MyTime users on our products

  • Handle inbound and outbound calls, emails, and chats

  • Increase customer engagement with MyTime products

  • Upsell MyTime products to address customer needs

  • Be the eyes and ears of the company: listen to feedback and report to the larger team to address customer needs

Qualifications

  • Bachelor’s degree or higher

  • 2 years experience in Customer Support, Account Management, or Tech Support at a software company, or similar roles highly preferred

  • Self motivator with impeccable written and vocal communication skills, over the phone and in-person

  • Extreme organization and ability to multitask and prioritize in a fast-paced environment

  • Outgoing and comfortable talking to anyone

  • Powers of persuasion -- to help our users succeed, you’ll need them to follow your lead!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.