Senior Support Engineer


Bangalore, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/15/2021
  • Website:
  • Company Address: 2300 Geng Street Suite 250, Palo Alto, CA, 94303

About HackerRank

HackerRank is a technology hiring platform that is the standard for assessing developer skills for over 2,000+ companies around the world. HackerRank helps companies hire skilled developers and innovate faster by enabling tech recruiters and hiring managers to objectively evaluate talent at every stage of the recruiting process.

Job Description

We are revolutionizing technical hiring by giving companies a skills-based hiring platform that enables our customers to assess technical skills effectively. We're a friendly, motivated, and passionate group looking for more smiling faces to join us. We’re growing fast and looking to add to our Product team. This position is full-time and based in Bangalore.

As a Senior Support Engineer, you will play a pivotal part in HackerRanks’s mission to “Match Every Developer to the Right Job”. You enjoy working closely with our customers and ensure a fast and accurate response. You will use your technical expertise to diagnose and resolve complex customer issues and are excited to make an impact.

You will be working on:

  • Helping answer technical queries by recruiters, engineering hiring managers, and developers. 
    • For eg: how do you ensure that a Python code is given the same CPU resources as a C++ code to ensure fairness in evaluation since Python is a slower (interpreted) language than C++ (compiled)?
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams  

We are looking for:

  • A seasoned Hacker with 2+ years of development and/or technical experience
  • Strong CS fundamentals with working knowledge of algorithms and data structures
  • Great communication skills and the ability to provide the best customer service for our customers
  • Ability to articulate an idea or a thought in a way that the audience will understand

Nice To Have(Optional):

  • Experience working with Zendesk in support role
  • Previous experience supporting Saas product for business customers

Benefits & Perks: 

As if working alongside the smartest brains wasn’t enough. We have a full package of competitive benefits and perks which include:

  • Insurance to all employees (term life, personal accident, medical, gratuity) along with medical insurance for their dependents
  • Employee stock options, flexible work hours, and time off
  • Employee Reimbursements on gym, telephone, internet, and more
  • Daily free lunches and delicious snacks

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.