Technical Account Manager - Amsterdam

Chargebee

Amsterdam, NL
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/21/2021
  • Website: chargebee.com
  • Company Address: 44 Montgomery St San Francisco, San Francisco, CA, 94014

About Chargebee

Chargebee is a subscription and recurring billing management solutions company that helps businesses manage their billing, payments, subscriptions, security, compliance, and invoicing services efficiently.

Job Description

As the Technical Account Manager, you will have your portfolio of high-value and strategic customer accounts to work with and build strong relationships to ensure customer satisfaction.

You will be the single point of contact for all their technical needs post-sales and implementation.  

 

On a typical day, you might

  • Be the Technical SPOC for all Enterprise and strategic accounts assigned to you. 
  • Have expert knowledge of Chargebee and the solutions offered to our customers
  • Build an in-depth understanding of customer’s business practices and operating environment
  • Adhere to Enterprise Support SLAs
  • Pre-sales to Success handover documentation review
  • Intro and escalation calls (as needed)
  • Feature/workflow implementation
  • Analyze technical requirements and prepare content for the Product team (feature requests)
  • Participate in QBRs (Quarterly Business Reviews) along with the CSMs when needed
  • Meet customers along with the CSM

 

We hope you’ve got

  • Proven work experience as a Technical account manager
  • Familiarity with Saas products/business and web development languages 
  • An ability to grasp customer’s needs and suggest timely solutions that work on a long term.
  • Exceptional communication, listening skills, people skills, an outgoing personality.
  • Strong analytical and problem-solving skills
  • Excellent presentation skills

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.