Job Description
As the Technical Account Manager, you will have your portfolio of high-value and strategic customer accounts to work with and build strong relationships to ensure customer satisfaction.
You will be the single point of contact for all their technical needs post-sales and implementation.
On a typical day, you might
- Be the Technical SPOC for all Enterprise and strategic accounts assigned to you.
- Have expert knowledge of Chargebee and the solutions offered to our customers
- Build an in-depth understanding of customer’s business practices and operating environment
- Adhere to Enterprise Support SLAs
- Pre-sales to Success handover documentation review
- Intro and escalation calls (as needed)
- Feature/workflow implementation
- Analyze technical requirements and prepare content for the Product team (feature requests)
- Participate in QBRs (Quarterly Business Reviews) along with the CSMs when needed
- Meet customers along with the CSM
We hope you’ve got
- Proven work experience as a Technical account manager
- Familiarity with Saas products/business and web development languages
- An ability to grasp customer’s needs and suggest timely solutions that work on a long term.
- Exceptional communication, listening skills, people skills, an outgoing personality.
- Strong analytical and problem-solving skills
- Excellent presentation skills
Chargebee might be the opportunity you’re looking for
- If you’re interested in how subscription businesses can get more efficient.
- If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
- If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.
