Customer Service Advisor (German Speaker)

Farfetch

Lisbon, PT
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/14/2021
  • Website: farfetch.com
  • Company Address: 16800 Edwards Rd, Cerritos, CA , 90703

About Farfetch

farfetch.com is an online marketplace for independent fashion boutiques globally. We handpick our boutique partners for their forward-thinking taste and unique viewpoint on fashion. You can shop from any boutique within our network and have your order delivered to your door direct from the boutique itself.

Job Description

The role
 
Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

What you'll do

    • Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
    • Provide information with regards to products/services and other related inquiries;
    • Be the face of Farfetch to our customers and partners alike.

Who you are

    • Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
    • Fluent in English and German (mandatory);
    • Proficient in the use of IT systems, both customer service specific and windows packages;
    • Highly skilled in written and verbal communication;
    • Skilled in listening;
    • Able to work under pressure;
    • Knowledgeable of fashion/fashion brands;
    • Able to exceed customers’ expectations;
    • Confident and articulate;
    • Hardworking and passionate.
In Customer Service, you'll be part of a creative family who are the voice of our brand. You won't read from a script. We'll trust you to deliver an impeccable service to our luxury brand customers in your own way. And have some fun in the process.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.