Senior Product Manager - Partner Ecosystem

Urban Company

Gurgaon, IN
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 02/28/2021
  • Website: urbanclap.com
  • Company Address: Plot 19, Sewa Towers, 5th floor, Udyog Vihar Phase IV, Gurgaon, Haryana , 122015 India

About Urban Company

Founded in Nov 2014 by Abhiraj Bhal, Varun Khaitan and Raghav Chandra, Urban Company (formerly UrbanClap) is India and the UAE’s largest home services company. We are an all-in-one platform that helps users hire premium service professionals, from beauticians and masseurs to sofa cleaners, carpenters and technicians.

Job Description

WHY ARE WE BUILDING URBAN COMPANY?

Organized service commerce is a large yet young industry in India. While India is a very large market for home and local services (~USD 50 Billion in retail spends) and expected to double in the next 5 years, there is no billion-dollar company in this segment today. The industry is barely ~20 years old, with a sub-optimal market architecture typical of an unorganized market – fragmented supply side operated by middlemen. As a result, experiences are broken for both customers and service professionals, each largely relying upon word of mouth to discover the other. The industry can easily be 1.5-2x larger than it is today, if the frictions in user and professional’s journeys are removed – and the experiences made more meaningful and joyful. Urban Company is a “services platform”, with the bold ambition to organize the key verticals within the service commerce industry, bringing in the benefits of scale - structured processes, systems, standardization, transparency and trust. This platform will enable billions of dollars in commerce annually, and create jobs for 1 million+ service professionals. The key industries that we are going to organize over the next few years include – home improvement, home maintenance & repairs, appliance repairs, salon spa & makeup services, fitness & health at home, academic tuition, photography & events, packing & moving etc .

JOB RESPONSIBILITIES

The Partner Ecosystem team at UC is responsible for ensuring best-in-class experience for our partners. The team looks after following capabilities: 

  • Partner Growth

  • Training

  • Partner Engagement

  • Monetization

  • Payments

As a Senior Product Manager in this team, you will focus on high-investment, high-impact projects that intersect with the most critical functions in the organisation such as Business Development and Finance. You will work on problem statements across areas for e.g. Increasing Provider earnings, Improving Provider Satisfaction (Pro NPS), solving partner financing needs, Cost reduction for UC, and improving payment experience. The team is responsible for improving partner experience in India and international markets - Australia, Singapore, UAE. 

You will play a critical role in every aspect of the product development process - from figuring out the next big innovation that will improve the lives of our Partners, to working closely with engineers and designers to implement such features. Your work will push you to be highly creative, have principled thinking, be extremely data friendly, manage work in a fast growing and chaotic environment and have a high quality bar.

WHO CAN APPLY?

  • Minimum 3 years of proven work experience in Product Management

  • Experience in e-commerce industry or other start-ups or top-tier consulting would be a strong plus

  • Strong Business acumen and problem solving skills

  • Demonstrated leadership which enabled business results

  • Go-getter attitude and willingness to be hands-on

  • Strong ability to communicate and work collaboratively with others

  • Hustler, with a strong can-do mentality, who is joining us to build on a vision, not to do a job

WHAT CAN YOU EXPECT?

  • A phenomenal work environment, with huge ownership and growth opportunities

  • Massive, and direct impact of the work you do on lives of people

  • A high performance, high velocity environment at the cutting edge of growth

  • Rubbing shoulders with some of the smartest folks in the ecosystem

  • A culture of ‘doers’ and not one of ‘approvals’

  • Strong ownership expectation and freedom to fail

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.