Processing Operations Associate

Morty

New York City, NY, US
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 02/24/2021
  • Website: morty.com
  • Company Address: 43 W 23rd St, New York, NY, 10010

About Morty

Morty empowers homebuyers to make smarter, informed decisions about their home purchase. We pair proprietary technology with industry expertise to provide step-by-step transparency around the complicated mortgage process, while educating homebuyers on common questions relating to affordability, mortgage rates, and the various parties involved throughout the process.

Job Description

About Morty

Morty is on a mission to revolutionize the outdated mortgage industry by letting people shop, compare, and close any mortgage option from any lender, completely online. Purchasing a home is the largest, most important financial transaction of most people’s lives. We believe getting a mortgage should be just as simple, modern, and transparent as buying anything else online. We’re building the first-ever, fully digital marketplace to make this possible.
 
Morty was founded by a diverse team of mortgage industry vets and software engineers and is supported by an incredible group of investors and advisors including Thrive Capital, Lerer Hippeau, Prudence, and Techstars who have backed companies like Oscar, Compass, Lemonade, Slack, Airbnb, Stripe, Dropbox, Casper, and Warby Parker. 
 
Who We’re Looking For 
We’re looking for a smart, resourceful, and self-sufficient individual to join our growing team. You're a great communicator, both written and verbal, enjoy sourcing and talking to prospects, and find joy in connecting people with common interests. You're excited to work with a team that is building the partners we will work with long-term.
 
This is a great opportunity to gain operations and financial services experience and learn from others at a fast paced, early stage startup! 
 
You’ll help our Mortgage Operations team (consisting of Loan Processors and Loan Closers) to manage our mortgage pipeline, making sure each loan stays on track, while at the same time helping us drive efficiencies and build a scalable, repeatable product and operational workflows that can one day serve millions of homebuyers. 
 
Job Responsibilities
  • Become a mortgage expert. Learn the "ins and outs" of the mortgage industry, from how to compare different mortgage options to understanding the big picture of the real estate ecosystem and how we fit within it. 
  • Assist loan processors in managing and tracking their pipeline to ensure every loan closes on time. Implement processes to improve pipeline efficiency.
  • Assist loan processors with day-to-day tasks including: replying to emails and chats, requesting action items from customers, troubleshooting issues and coordinating with our partners to close loans seamlessly.
  • Facilitate transparency and clear communication between Morty and all parties involved in the loan transaction.
  • Work to help identify and manage operational bottlenecks and pain points. Collaborate with the broader team to establish short and longer term solutions to these bottlenecks.
 
Job Qualifications
  • Strong communication skills, both written and verbal. Great with people.
  • Strong organizational skills with the ability to prioritize a multitude of different tasks without micromanagement.
  • Strong quantitative skills.
  • Experience in finance, business, mathematics preferred. Previous operations experience a plus.
  • Willing and able to learn quickly. Self starter with a “No task is too big or small” attitude.
  • Excited to join a startup and put in the hustle required to get things done!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.