Overnight Pharmacy Clerk (Data Entry)


Hayward, CA, US
  • Job Type: Full-Time
  • Function: Life Sciences R&D/Engineering
  • Post Date: 03/23/2021
  • Website: truepill.com
  • Company Address: 1700 S Amphlett Blvd, 221, San Mateo, CA, 94402, US

About Truepill

Truepill is building the future of healthcare. We empower our partners to deliver world-class patient experiences through our API-connected healthcare infrastructure.

For our partners, it means seamless end-to-end management of telehealth, e-commerce and pharmacy fulfilment. For their patients, it means world-class digital experiences that provide unmatched convenience, access and choice.

We started in 2016 with a vision to modernize healthcare. We built the industry’s first pharmacy API and dispensed our first prescription. Nearly five million prescriptions later, we work with many of the world’s largest healthcare organizations - from health plans and health providers, to pharma manufacturers. In 2019, we were proud to be featured in the Forbes “Next Billion-Dollar Startup” list.

We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. When our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.

Come join us. Let’s build something great together.

Job Description

At Truepill, we are building the future of healthcare. Through our API-connected healthcare infrastructure, we empower our partners to deliver world-class patient experiences.
With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. 
None of this is possible without the right team driving us forward. We encourage our team members to innovate, expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.


    • Process and input prescriptions in our pharmacy software
    • Work with insurance companies on prescription claims and/or issues
    • Interact with patient inquiries on prescription claims, status of order, shipping location
    • Maintaining a positive, empathetic and professional attitude toward customers at all times
    • Interact with various other partners to help troubleshoot orders
    • Process large volume of data entry, ensuring accuracy to eliminate dispensing mistakes
    • Courteously respond to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department
    • Maintains current knowledge of insurance claim regulations and processes, rejections
    • Responsible for research, follow up, troubleshooting, as pertaining to prescription/patient data entry discrepancies, insurance rejections
    • Contribute/create training guides on packaging/data entry workflows
    • Works with the pharmacy technicians and pharmacists to understand pharmacy flow process in order to expedite prescription orders, assisting with any additional tasks
    • Proactively finding solutions when challenges arise that address patients' needs and that take into account pharmacy operational demands
    • Handles basic maintenance of warehouse and provide cleaning support to pharmacy
    • Perform other tasks as assigned, which can include assisting in any area of the pharmacy/warehouse as directed by management which may include helping out if necessary for filling/production/counting
    • Work collaboratively with other team members to ensure smooth workflow in all departments, ability to work in other teams such as warehouse to provide support


    • Previous mail order or retail pharmacy experience, highly preferred
    • Communicate effectively with coworkers, patients, and customers is important
    • Possess phone etiquette skills in order to provide excellent customer service
    • Knowledge in pharmacy software, insurance billing is a plus
    • Ability to work flexible hours based on business needs, weekends included
    • Be extremely detail oriented, accuracy is essential
    • Develop and maintain relationships with our partners as well as internal team
    • Must be able to work effectively under the direction of licensed pharmacists in a high volume pharmacy
    • Must be able to stand for long periods of time
    • May be required to lift packages weight up to 40lbs or more
    • Ability to take on tasks and deliver results 100% of the time with minimal supervision
Job Types: Full-time, Part-time
Salary: $15.00 to $18.00 /hour

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.