Client Advisor - Mandarin Speaking


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 01/02/2021
  • Website:
  • Company Address: 1201 Western Ave. Suite 100, Seattle, WA, 98101

About FlyHomes

Flyhomes is reinventing the traditional real estate process to create a radically different experience. We level the playing field by giving any qualified buyer the chance to make a cash offer. We reduce risk and uncertainty for homeowners trying to buy a new home with our Trade Up program.

Job Description

Flyhomes is reinventing the traditional real estate process to create a radically different experience. We level the playing field by giving any qualified buyer the chance to make a cash offer. We reduce risk and uncertainty for homeowners trying to buy a new home with our Trade Up program.  We streamline the homebuying process by offering brokerage, financing, closing, and home services. Innovation is in our DNA. What will you create here?

When you join Flyhomes, you will have the ability to not only affect change across an industry, but on a human level. Real estate, Mortgage and technology are what we do, but people are at the core of our mission. From client-facing roles to data and technology, we start and end with the people we work with because they’re what matters. You’ll work alongside others who love to solve problems, think creatively, and fly the plane as we continue to build it! If this sounds appealing, we want to connect with you.

We are currently seeking driven and enthusiastic Mandarin speaking Client Advisors who can delight clients and go above and beyond the call of duty to join and build our Bay Area, CA Fly Team!

The Client Advisor (CA) role is critical to the success of the business, ensuring that clients have the best experience possible utilizing Flyhomes innovative products and services. The CA builds, strengthens and maintains relationships with clients from onboarding through closing of the home buying/selling process. The CA identifies tailored strategies designed to successfully accomplish the clients’ goals, add value and create an exceptional experience to earn clients for life.

What You’ll Do

    Create client partnerships and increase brand loyalty by developing home buying/selling strategies with clients, leveraging Flyhomes programs and services
    Onboard clients and provide orientation of company programs and services to educate clients on the Company’s end-to-end service offerings
    Work collaboratively with internal team members in Activations, Scheduling, Tours, Pricing, and Closing to ensure effective communication flow and exemplary client experience throughout the client’s journey 
    Mediate sales and purchase negotiations leveraging subject matter expertise to advocate in the clients’ best interests
    Manage listing publications on MLS and through advisor’s network
    Problem solve and respond to clients’ needs throughout transaction and post-close; trouble shooting and being pro-active with potential challenges
    Manage CRM software with clients’ information and transaction details
    Stay current with real estate market trends, industry and compliance requirements; attend trainings and maintain professional networks
    Conduct property tours with clients

What You’ll Bring

    Verbal and written proficiency in Mandarin REQUIRED
    Three or more years’ experience in real estate, customer service, or business development roles 
    Current real estate license in the state operating or ability to obtain license within the first 150 days of employment
    Proficiency with G Suite (Gmail, Hangouts, Calendar, Docs, Sheets)
    Experience working with a CRM preferred
    Bachelor’s degree or higher from accredited college preferred
    Current driver’s license and insurance (role may require travel to meet with clients and conduct property tours in the local geographic area)

Your Superpowers

    Client Focus: You possess a passionate drive to delight our clients and offer unique solutions that deliver on their expectations. You are adept at relationship management
    Critical Thinking: You employ a thoughtful process of analyzing data and problem solving to reach well-reasoned solutions
    Collaborative: You partner effectively with clients and colleagues, to drive our ‘winning together’ culture and execute on our common goals
    Communicative: You have impeccable written and verbal communication with the ability to convey messaging to diverse audiences. You utilize active listening skills and ensure that client’s and colleagues feel heard.
    Learning Agility: You are open to new ways of thinking and committed to acquiring new skills to retain a competitive advantage
    Driven: You take initiative and persist in accomplishing objectives despite obstacles and setbacks. You are organized, focused and highly disciplined. Hard work doesn’t scare you
    Accountability: You accept responsibility for your own actions and decisions and demonstrate commitment to accomplishing work in an ethical, compliant, and efficient manner for the benefit of your clients and the company
    Work Excellence: You are conscientious with the consistency and quality of deliverables. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through.
    Flexibility: You thrive in a dynamic, fluid and unstructured environment because you are a self-starter who is eager to learn, grow and build something great together
    Global Perspective: You understand how ethnic, cultural, and political matters influence behaviors and can integrate local and global information into appropriate levels of support

Flyhomes Perks

Reinventing an industry takes work and we aim to recognize and champion the well being of our people professionally, financially, physically and mentally.

    Healthcare benefits…obviously, plus contributions to HSA
    Flexible work schedules
    401(k) + employer match
    Dog-friendly work environment (11 dogs…and counting!)
    Real estate license sponsorship
    And…drumroll please… rebates when buying / selling a home

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.