Customer Support Representative

NimbleRx

Phoenix, AZ, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/13/2021
  • Website: nimblerx.com
  • Company Address: 1134 Crane St. Ste 100, Menlo Park, CA, 94025

About NimbleRx

Nimble is a technology company that enables people to live their best lives. We do this by empowering local and national pharmacies and in turn improve access to medications for customers. We started by getting medications to those who need them, but we envision a world where managing your health is easier and leads to happier, fuller lives and thriving local businesses.

Job Description

NimbleRx is a health technology startup offering a simple and fast prescription delivery app, in partnership with regional and independent pharmacies. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service, while rooting our team in a patient-first mentality. We thrive on helping customers and making lives easier.

As a member of the Customer Support team at Nimble, you will have the opportunity to assist our pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks.

You will:

    • Deliver exceptional customer support via phone, email and chat
    • Review and respond to 40-50 support tickets daily
    • Communicate with pharmacy partners, patients, and internal team members
    • Answer questions about prescription orders, refunds, tracking and delivery, and related issues

What you bring:

    • Support skills over phone, chat, and e-mail
    • Experience with support tickets using Zendesk
    • BA / BS Degree
    • Outstanding customer service skills
    • Strong written and oral communication skills, including active listening

What's in it for you:

    • Rare opportunity to change an industry and lives of millions
    • We are reinventing healthcare / pharmacy - your (grand) parents and your (grand) children will understand and appreciate what you do
    • Compassionate and driven colleagues in a fun environment where success is celebrated
    • Medical / dental / vision / 401K package that fit your needs
    • 12 days PTO, 10 paid company Holidays
    • Flexible schedule, 40 hour work week Monday to Friday
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.