Team Lead, Authentication & QA


Moonachie, NJ, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 01/14/2021
  • Website:
  • Company Address: 1046 Woodward Avenue, Detroit, MI, 48226

About StockX

StockX is the world’s first stock market for things – a live ‘bid/ask’ marketplace. Buyers place bids, sellers place asks and when a bid and ask meet, the transaction happens automatically. Retro Jordans, Nikes, Yeezys and more – now 100% authentic guaranteed.

Job Description

The Team Lead, Operations (Authentication / QA) is responsible for overseeing the day-to-day operations for the Authentication and Quality teams. A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipments. S/he will work interactively with the business teams as they develop short and long-term growth strategies.


  • Supervise the Authentication and Quality team members for the overall operations of these areas
  • Lead improvement activities for authentication and quality and will also support continuous improvement
  • Prepare standardized work procedures and facilitate effective communication of procedures to affected areas
  • Develop training documents (SOP’s) and facilitate training
  • Providing Quality Metrics for team members at all locations
  • Communicating metrics to leaders and holding individuals accountable
  • Establish team member staffing to meet the daily business demands, quality and productivity targets.
  • Ensure accurate and on-time fulfillment and shipment of all customer orders
  • Develop a certification plan for the authentication team to maximize the number of items qualified for processing
  • Analyze production metrics and recommend process and system improvements to increase quality and lower cost
  • Supervise and train the Authentication Team to optimize quality, productivity, and costs
  • Develop, implement and maintain standard operating procedures
  • Create, maintain and foster a safe and team-based work environment
  • Provide reporting on daily, weekly and monthly key performance metrics
  • Work cross-functionally with all departments to identify, develop and execute on process improvements

 Basic Qualifications:

  • Minimum of 2 years of relevant experience in quality control, inventory management, or a related field
  • Minimum of 1 year leadership experience

 Knowledge & Skills:

  • Demonstrable experience in quality control audits
  • Strong analytical and problem-solving skills a must
  • Strong work ethic and positive attitude are a must
  • The sense of urgency to perform tasks to timelines
  • Comfortable in a fast-paced, entrepreneurial work environment
  • Ability to work well in teams and good communication skills
  • Strong attention to detail
  • Strong knowledge of sneakers and/or Streetwear across the major brands
  • Experience in product authentication role

 Working Conditions:

  • The Authentication Center is a warehouse environment with working conditions found in a typical warehouse setting. Team members may be regularly exposed to dust, odors, and noise. Required safety equipment includes gloves and protective eyewear. Shirts with sleeves are recommended, though not required.
  • Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.

 Physical Requirements:

  • May lift up to 50 - 100 pounds
  • Ability to operate a pallet jack, baler, compactor, box erector, dunnage machine and/or tape machine
  • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
  • Good sense of balance
  • Good eye-hand-foot coordination
  • Ability to assess weights and judge distances and heights
  • Ability to work in varying temperatures, depending upon season

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.