Technical Account Specialist, French Speaker

Adyen

Amsterdam, NL
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/30/2021
  • Website: adyen.com
  • Company Address: Simon Carmiggeltstraat 6-50 5th Floor, Amsterdam, 1011 DJ

About Adyen

Adyen (AMS: ADYEN) is the payments platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers'​ globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Casper, Bonobos and L'Oreal.

Job Description

This is Adyen

We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Speed is the foundation of our company. We think fast. We work fast. We launch fast. We are honest, direct, and try to have some fun too. We’re creating our own path, with a global team driving sustainable growth. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Technical Account Specialist - French Speaker

You will operate as a first interface with Adyen’s merchants across the globe. The cool thing is that you're directly working with the (technical) teams of our amazing merchant base. Changes you make for them have direct impact on their ability to take payments and further grow their – business. In order to do this, you will be working closely with multiple different teams, such as Sales, Account Management and Product Development.

Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principal. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams.

What you’ll do

    You are responsible for the  merchants’ full lifecycle (integration, expansion and operational excellence).
    Advising merchants regarding the best implementation practices and also address specific merchants’ issues.
    Be a key source of knowledge on the Adyen platform and APIs, the underlying technologies, and industry-standard integration methods and best practices.
    Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
    Work on internal projects that will help scale the international support team within Adyen.

Who you are:

    You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
    You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision.
    You like to create impact within Adyen as a company. We don’t limit ourselves to streams but dare to step out of our comfort zone and fix/automate things that can be done better
    You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
    You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
    You have affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
    You have native, bilingual or full professional proficiency (written and verbal) in English and French.

Who we are

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile and in-store channels. It is the only provider of a modern end-to-end infrastructure, connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. With offices around the world, Adyen serves nine of the 10 largest U.S. internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Evernote, Cathay Pacific and Spotify.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.