Job Description
We're looking for bright, energetic, and passionate individuals that can grow with our support team in the Philippines. You’ll be empowered to make a difference in the lives of thousands of people. We need you to be willing to go the extra mile, have a focus on getting the details right, and be a bright and energetic communicator. Of course, you need to be passionate about Getaround's mission to empower people to carshare everywhere.
This position is based in the Philippines. This is a work-from-home position with competitive hourly pay. We’re looking for individuals who are willing to work on a full time position. Sound like the job for you? Read on!
What you’ll be doing
- Answering phone calls and email inquiries via Zendesk and Ujet
- Communicating daily with car owners and renters to assist them and answer questions
- Investigating and resolving customer issues that require additional research and follow-up
- Coordinating with third party vendors and members of the San Francisco, Ottawa and Mexico teams to ensure fast and effective customer support
- Championing and upholding Getaround’s community standards and policies
Requirements
- Excellent grasp of the English language
- 2+ years of customer support experience
- 6+ months of customer phone support experience
- Willingness to work weekends, holidays, and night shifts
- Excellent verbal and written communication skills
- At least 5MBPS download speed and 1MBPS upload speed internet connection: speed tests will be conducted during interviews.
- A quiet space to work from, free of background noise and other distractions
- You can work well as an individual and in teams
- You enjoy taking initiative and making people happy
- You can work well as an individual and in teams
- You're a quick and proactive learner who can perform under pressure
Preferred Skills
- Technology savvy and/or tech support experience
- Passion for car sharing and solving car overpopulation
- Customer support experience in a startup
- Basic understanding of cars and common car issues
- Experience using Zendesk
