Implementation Specialist

Invoice Cloud

Marlborough, MA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 01/06/2021
  • Website: invoicecloud.net
  • Company Address: , Braintree, MA

About Invoice Cloud

Overview
Invoice Cloud™ provides Trusted, Secure E-Payments and highest adopting Electronic Bill Presentment and Payment (EBPP) Solutions. Our flexible platform and integration options make us the leading product choice across a broad range of payment needs and industries, including municipalities, utilities, insurance and healthcare.

Invoice Cloud is a high growth company focused on delivering best of breed EBPP services and integrated payment solutions that assist clients in achieving greater efficiency with billing and payments, reducing costs through paper suppression and improving collections with online payment options. Clients additionally benefit from having a simple user interface, easy payment reconciliation, frequent customer communications and a self-service paperless program.

The Invoice Cloud suite of e-payment solutions includes: mobile, web, text, Interactive Voice Response (IVR), kiosk, over the counter and Online Bank Direct, plus options for automatic, one-time, flexible and scheduled payments with debit, credit and e-check. Invoice Cloud has over 15,000 clients in all 50 states in the USA.

Job Description

Have you ever been online trying to pay a bill, and thought to yourself: ‘why are you making it so hard for me to give you my money?’ That’s the problem we solve for mid-market organizations across multiple verticals—primarily utilities, local government, insurance, and consumer finance organizations.  

Invoice Cloud’s SaaS customer engagement, e-billing, and payment platform helps accelerate collections, improve security, reduce costs, and enhance the customer experience.  

Our mission is to bring the Fortune 100 e-payment experience to organizations who don’t have the time, energy, resources, and expertise to build it themselves. The platform has been designed in a way that consistently yields more online payments and paperless enrollments -- driving the positive business outcomes our clients want. Invoice Cloud’s 25% year over year ‘same store sales growth’ is a testament to how effective the service is.  

Invoice Cloud was #902 on the 2018 Inc 5000 list, with a 3-year growth of 550% and named the 3rd fastest growing company in Boston by the Boston Business Journal.

The Implementation Specialists is a key member of the Operations team. Their responsibility is to execute add on add-on projects and implementation delivery activities. The Implementation Specialists must use project management skills as well as knowledge and professional experience to complete all assigned delivery task efficiently.   

The expectation is that the Implementation Specialists will:    

  • Execute project delivery tasks:  
  • Assist Project Manager with documenting integration plan.   
  • Assist Project Manager with documenting project via project plan.   
  • Execute tasks on time and paying attention to delivery task priorities.   
  • Maintain permanent communication with stakeholders.   
  • Maintain project documentation and delivery task tracking up to date.   
  • Maintain an excellent relationship and open line of communication with IT, sales, billers, software partners and all members of the Operations team.   
  • Coordinate all activities related to bringing clients add-on project live including IT, Marketing, software and printing partners, CS, training and the biller and project tracking. 

Job Responsibilities:     

  • Demonstrate understanding of assigned integrations.   
  • Demonstrate understanding of delivery task process.   
  • Gain a complete understanding of the IC solution.   
  • Keep projects’ information up to date.   
  • Works independently bringing ad-on projects live.   
  • To keep Client Service team members up to speed on biller/software changes.   
  • Maintain all documentation regarding assigned software partners/billers up to date and available so anyone can consult the information at any time.   
  • Keep sales informed of any issues/changes that may impact the relationship with a biller/software.   
  • The Implementation Specialists makes suggestion on improvements to the project delivery process.   
  • The candidate must use excellent interpersonal relationships with clients, internal IT resources, sales team members and software partners to remove any impediments that may prevent a client from going live.   
  • Live clients are the company’s source of revenue. It is imperative for the Implementation Manager’s to maintain a sense of urgency always to accomplish this goal.   

Desired Background:    

  • Some project management experience, customer support or project coordination experience.   
  • Experience in merchant services, electronic payments or bill pay is a plus.   
  • Bachelor’s degree.   
  • Technically savvy.   
  • Outstanding verbal, written, presentation and interpersonal skills are required with a great attention to detail.   
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.   
  • Excellent time management, organizational and planning skills. 

Invoice Cloud is an Equal Opportunity Employer. 

Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

About Invoice Cloud: 

Our mission is to bring the Fortune 100 e-payment experience to organizations who don’t have the time/energy/resources to build it themselves. The platform has been designed in a way that consistently yields more online payments and paperless enrollments -- driving the positive business outcomes our clients want. Invoice Cloud’s 25% YoY ‘same store sales growth’ is a testament to how effective the service is. 

Invoice Cloud was #902 on the 2018 Inc 5000 list, with a 3-year growth of 550% and named the 3rd fastest growing company in Boston by the Boston Business Journal. 

 

To all recruitment agencies: Invoice Cloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

Invoice Cloud is an Equal Opportunity Employer   

Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.