Customer Success Manager

MindTickle

Pune, IN / Maharashtra, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/05/2021
  • Website: mindtickle.com
  • Company Address: 115 Sansome Street Suite 700, San Francisco, CA, 94104

About MindTickle

MindTickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand affinity.

Job Description

MindTickle is world's leading SAAS platform for sales readiness founded in 2011 by graduates of IITs, ISB & Stanford. Today, our rapidly growing team consists of 350+ people working from Pune & California.
 
We are proud to be one of the very few category-defining Indian companies that has made a global mark. In addition, we are funded by top Silicon Valley investors, like – Canaan partners, NEA, Accel partners and Jyoti Bansal (founder, AppDynamics).
 
We are in an interesting phase of our journey and are looking at early members who will lay the foundation of Customer Success here. This position will provide you the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective and People Skills.

Business Acumen & Problem Solving:

    • Own book of business responsible for customer/product success and revenue growth.
    • Understand customers’ business and program objectives.
    • Understand and demonstrate value to the customer.
    • Drive product adoption and ensure exceptional user experience.
    • Discover and solve stated and not stated customer problems.
    • Manage the entire customer lifecycle – onboarding, planning and implementation, deployment and ongoing usage.
    • Own all matters related to an account, including retention and upsell opportunities.

Product Perspective:

    • Manage account health and identify opportunities to improve product offering.
    • Act as the voice of the customer for other teams within MindTickle, in particular, the product team.
    • Understand the product philosophy and roadmap to be able to articulate these to the customers during discussions.
    • Use analytics to identify usage patterns and create metrics.
    • Develop a deep understanding of the MindTickle product.
    • After all, you need to understand product capabilities to craft the perfect solution.
    • Educate customers on MindTickle best practices and self-service.

People Skills:

    • Work with cross-functional and cross-geographic teams to ensure customers realize their ROI, improve operations, scope new business opportunities and identify areas for strategic growth.
    • Manage customer expectations in terms of what the product can and cannot achieve.
    • Collaborate with customers and be able to see situations from multiple perspectives.

Required Qualifications:

    • The ideal candidate will have the following characteristics:
    • Minimum 3-5 years Customer Success experience in B2B SaaS.
    • General athlete, jack-of-all-trades, and strong business acumen.
    • Highly analytical and data-driven, comfortable with difficult data/statistical concepts.
    • Comfortable with clients, able to strategically partner with customers.
    • Hungry and humble, low ego and willing to do whatever it takes to succeed.
    • Thoughtful, curious and a problem-solver.
    • Personable and collaborative, able to work across teams and functions.
    • Does not need structure, eager to carve own path.
Our Culture
 
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, such as:
 
Annual workation - when the whole team travels to a hill station and works remotely.
All meals catered at office; fully stocked pantry; sleeping rooms.
Sponsorship for relevant conferences & professional events.
 
But what we enjoy the most about working here is probably the work itself and our colleagues. Check out our glassdoor page (4.9/5) to see why our employees love us.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.