Job Description
Daresbury, UK
Role Purpose:
The Partner Product Analyst plays a key role in the delivery and growth of Greensill partner solutions. They provide the link between the partner and Greensill internal teams, working alongside the Partner Product Manager to ensure the successful execution of the partner strategy.
Accountabilities:
- Contribute to the partner product design, including the definition, structure, technical and operational scope of the product.
- Work with wider Partnership team to manage Greensill’s portfolio of partners, through onboarding to partner satisfaction and success (as agreed for each individual engagement)
- Be aware of the partner’s obligations in different obligor geographies and supplier jurisdictions. Maintain and update the partner product matrix of countries, legal jurisdictions, and currency capabilities
- Manage complete product demonstrations and credibly discuss end-to-end processes and flows
- Be able to answer questions regarding Partner products, including deal support and liaison
- Work to create best practice processes and Partner SOPs which can be recreated across different partner engagements
- Provide project management for the delivery of partner integrations, including producing appropriate documentation (Product design – operational processes, technical set up, support model)
- Produce and maintain Partner Playbook documentation
- Identify, qualify and onboard new partners into Greensill, including the internal business cases for investment into Partner integrations
- Assist in the scoping and design of product/platform integrations in-line with partner or market needs, including the service and support model
- Significant co-ordination within the partner team and with the wider Greensill organisation.
- Track and evaluate the progress of projects, including plans, standards, processes and delivery
- Support existing partners, including escalations and problem solving with the wider Partnership team
- Collaborate with the Origination team to support best practice implementations of joint solutions
Skills and Abilities:
- Experience of working in a matrix structure with other product, project and technical functions, and can deal constructively with ambiguity in a growing organisation
- Product management or project management experience, preferably in the B2B technology sector, and able to demonstrate a clear understanding of project implementation process and structure
- Experience of process development and mapping
- Passionate about and committed to the optimal partner journey and end customer experience
- Keen understanding of processes, data structures and workflows to aid partners in project scope and implementation requirements
- Experience of delivering successful products and/or projects in partnership with external organisations
- Persistent and tenacious individual who will go the extra mile for colleagues and partners
- Great communications skills - both in person and writing
- Able to influence and work well with a variety of stakeholders internally and externally
- Additional language highly regarded
- The role is global in scope and may require occasional travel to other geographies to support new or ongoing initiatives
- Acts with honesty and integrity
- Curious and resourceful – seeks out difficult questions and finds solutions
- Resilient, able to learn from mistakes and move forward
- Flexible, adaptable and able to deal with ambiguity
- Collaborative, thrives when working towards shared goals
Our culture is founded in a commitment to challenging the status quo.
To help make finance fairer for everyone, we’re changing the way Working Capital Finance works. Our diverse, global offices combine bright thinkers from different backgrounds working autonomously and creatively to find new ways to re-invent the industry.
Entrepreneurial:
We’re not afraid to fail, pivot and adapt when it comes to our products and believe that our people should be given the same opportunities to pave their own path. Our dynamic structure and agile organization means everyone, in every team can make an impact and find purpose and pride in their work.
Innovative:
We love trying new things, and most days you’ll find us ‘innovating on the fly’, pushing the limits of what’s possible to create new solutions to seemingly impossible challenges. We’re data-driven and tech-focused, but still centred around our customers. As active problem-solvers, we also firmly believe that just because that’s the way it’s always been, doesn’t mean that’s the way it should be.
Collaborative:
We’re a tight-knit bunch, who are proud of our heritage, and like nothing better than welcoming new people to the team. In fact, working as a team is at the heart of everything we do – from our diverse and inclusive global family to a truly accessible, flat structure than encourages transparency and participation in all aspects of the company.
