Client Success Advocate

Sonrai Security

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/03/2021
  • Website: sonraisecurity.com
  • Company Address: 275 Madison Ave. 14th Floor, New York, NY

About Sonrai Security

Sonrai is delivering cloud-initiative services focused on data governance and security for AWS, Microsoft Azure, and Google Cloud platforms.

Job Description

Sonrai Security, a cloud based security company, is looking for a client success advocate, focused on engaging with our clients and building relationships to help them address their cloud security concerns.  This position will play an important role in ensuring client satisfaction with the Sonrai Platform and success in their goals of securing their cloud environments. 

 

In addition to engaging with customers on a daily basis, you will also gather their feedback and experiences with the Platform and share this feedback with the product development team, providing important customer perspective and influence product roadmap and development. 

 

In January 2019, Sonrai Security raised $18.5m in Series A funding. Candidates who join our team will have a tremendous impact on our success & mission to be the industry leader in our space. We’re looking for candidates who are self-motivated & passionate about building something groundbreaking and winning. 

 

In addition to key responsibilities, all Sonrai team members are encouraged to explore other areas of development.

 

In this position you will be:

 

  • Part of a small, client-focused team ensuring customer satisfaction
  • Ensuring clients are able to address their cloud security concerns using the Sonrai Platform
  • Providing the product & engineering team feedback on features used and suggested by end-users
  • Contributing your ideas to the constantly evolving cloud service

 

Desired candidates will have:

 

  • 2+ years working with and supporting end-users
  • Bachelors of Computer Science, Software Engineering or related field
  • Comfortable in Linux/Bash environments
  • 1+ years of experience working with cloud technologies (AWS/Azure/GCP)
  • Experience with supporting highly resilient and highly available systems
  • Mention The Great Hack in your cover letter to let us know you actually read this section and you’re not just spamming out your resume
  • Enthusiasm for working hard and having fun in a dynamic environment

 

Desired, but not required, skills include:

 

  • Experience with cloud-based SaaS platforms or services
  • Experience with writing python & working on application integrations
  • Experience in multiple cloud environments – AWS, Azure, GCP
  • Experience in reviewing and providing feedback in product guides and documentation, helping create new documentation & contribute to user-facing information sources.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.