SAAS Implementation Lead


Salt Lake City, UT, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/08/2021
  • Website:
  • Company Address: 4053 18th Street, San Francisco, CA, 94114

About MyTime

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises. It’s built to be modular, but it really shines when the various components work together to maximize revenue by reaching customers wherever they are at the moment they are ready to transact.

Job Description

Implementation Leads are the “CEO” of the rollout of the MyTime application at a particular client that may have hundreds or even thousands of retail locations. You will lead the product configuration, data migrations, and integrations, and training efforts during the pilot and full deployment phases.  As the leader of the professional service effort at that client, you will be responsible for developing the timeline and budget, and coordinating with internal teams to ensure a successful deployment.

The role begins with developing a detailed understanding of the client’s organization and business goals, in order to configure MyTime properly.  Each implementation requires a unique approach to importing client and appointment data from legacy systems and mapping integrations into third-party systems such as payroll, identity management, and customer information systems.

You’ll also be the first point of contact during User Acceptance Testing and develop customized training to thousands of staff members who rely on MyTime to handle the most critical functions of their business.

Key Responsibilities

  • Use a consultative approach to understand needs of the client and think through the optimal way to configure MyTime to help them meet business objectives.

  • Develop project timelines and responsibilities, and keep both sides on track to complete on-time and in-budget deployments.

  • Map integration points between Client’s systems and MyTime, ranging from payroll to customer databases to accounting systems.

  • Determine and implement an approach for data imports from legacy Scheduling, CRM and Point of Sale solutions into MyTime.

  • Cultivate lasting business relationships with customers through consultative sales tactics and effective account management practices. You are the ‘face of MyTime’ at the client.

  • Collaborate with MyTime Product and Engineering teams to fill feature gaps, address defects discovered in UAT, and complete necessary data migrations.


  • Minimum 5+ years of enterprise software implementation or technical consulting experience; startup and SaaS experience strongly preferred.
  • Highly process driven and detail oriented. Ability to gather requirements and manage detailed project timelines; Able to operate independently on integration initiatives and coordinate work streams across distributed teams.

  • Aptitude and ability for learning new technologies and highly complex systems quickly

  • Willing to travel up to 10% of the time to work with customers onsite in the implementation.

  • Extroverted and outgoing personality.

  • Self-motivator with strong communication skills.

  • BA from an accredited university. Coursework in analytical or critical thinking-intensive subjects (Computer Science, Mathematics, Management Information Systems, Industrial Engineering, etc.) preferred.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.