Customer Success Engineer - L2

MindTickle

Pune, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/05/2021
  • Website: mindtickle.com
  • Company Address: 115 Sansome Street Suite 700, San Francisco, CA, 94104

About MindTickle

MindTickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand affinity.

Job Description

MindTickle is world's leading SAAS platform for sales readiness founded in 2011 by graduates of IITs, ISB & Stanford. Today, our rapidly growing team consists of 350+ people working from Pune & California. We are proud to be one of the very few category-defining Indian companies that has made a global mark. In addition, we are funded by top Silicon Valley investors, like – Canaan partners, NEA, Accel partners and Jyoti Bansal (founder, AppDynamics).
 
In the Customer Success Engineer role you will work directly with customers, internal sales teams, delivery, and product development teams to help ensure the successful incubation, adoption and enablement of the MindTickle Platform. You will wear many hats, and your work will have a real impact on the success of MindTickle’s Customers and their business. You’ll be part of an agile and bright team that accepts open communication, empowerment, innovation, collaboration and a shared focus on customer success.
 
This position will involve overnight working hours (Indian Standard Time). 
 

Candidate applying for this job must:

    • Have 3 to 8 yrs of experience in a client-facing (Technical) role. 
    • Strong Written & Communication skills.
    • Ability to empathise with customers.
    • Ability to work independently and plan tasks.
    • Comfortable with one or more of these scripting languages: Shell, Python, PHP.
    • Solid understanding of HTML, CSS, JS, and JSON.
    • Solid understanding of REST APIs.
    • Managing Customer Relationships and Expectations.
    • Able to prioritise projects/tasks based on the SLAs and Client Requirements.

Knowledge on the below topics is a plus:

    • SAML protocol used for setting up SSO with third-party platforms such as Salesforce, OKTA.
    • Creating and maintaining technical documentation on Confluence.
    • Understanding the network logs in web browsers.
Our Culture
 
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, such as:
Annual workation - when the whole team travels to a hill station and works remotely.
All meals catered at office; fully stocked pantry; sleeping rooms.
Sponsorship for relevant conferences & professional events.
 
But what we enjoy the most about working here is probably the work itself and our colleagues. Check out our glassdoor page (4.8/5) to see why our employees love us.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.