Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce is exploding, and with it, parcel shipping is becoming a meaningful factor in a business' ability to succeed. Creating a compelling shipping experience for customers is hard but necessary.
At Shippo, our goal is to level the playing field by providing businesses access to shipping tools and terms that would not be available to them otherwise.
By lowering the barriers to shipping, businesses, marketplaces, and platforms are able to connect to multiple shipping carriers, get shipping rates, print labels, automate international documents, track shipments, and facilitate returns.
We’re looking to fill a Product Support Specialist (contract-to-perm role) to assist our customers with using Shippo -- both the online application and the API. You will help our distributed Customer Success team with our customers in a specific workflow to help customers get online and shipping as quickly as possible. You will work closely with the team on managing our email and chat queues. We currently offer support via email and chat so you must be a flawless, speedy, and empathetic written communicator.