Senior ACH Operations Analyst

Cross River Bank

Fort Lee, NJ, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 01/28/2021
  • Website:
  • Company Address: 400 Kelby Street 14th Floor, Fort Lee, NJ, 07024

About Cross River Bank

Cross River Bank provides banking services and loan products. The company serves personal and corporate banking customers, commercial real estate lending and small business lending clients.

Job Description

At Cross River, we’re building the best banking and technology products for fintechs, all through APIs.

As venture-backed pioneers of the platform-based financial services model known as the sponsor, or partner, bank, we work closely with our partners to offer products such as payments rails and loan origination services to the latest in regulatory and compliance solutions.

What drives us every day? A desire to innovate in the service of financial inclusion. Giving access to consumers, whether they are looking for credit or for a better way to pay has been in our DNA from day one.

Our nimble, adaptive, one-step ahead culture is powered by our people, and as a result of their creativity, tech-forward thinking and collaborative spirit, we are experiencing explosive growth.  

Cross River Bank (“CRB”) is a venture-backed bank reinventing banking to power the financial services of the future.

CRB is a leader in Marketplace Lending, providing cutting edge solutions to some of the largest and most innovative FinTechs in the market.

As a bank that originates more than $2.5BN annually and manages more than $1.3BN of assets, we are building out enterprise risk management that is crucial to support our business growth.  

What we’re looking for:  

The ACH Operations Analyst will be primarily responsible for handling Automated Clearing House (ACH) items working closely with Operations Manager.

This position has a very in-depth knowledge of ACH, the bank’s ACH systems, rules/regulations and ACH process flows.  


· Review and process ACH files daily for entries Originated 

· Research and resolve inquiries from Originators related to ACH returns and notifications of change. 

· Daily exception processing for incoming ACH entries 

· Process Stop Payments and errors related to Regulation E  

· Process Reversal and Recall Requests on behalf of ACH Originators 

· Monitor exposure limits for ACH clients 

· Review daily reports related to ACH returns and return rates 

· Review daily reports related to ACH entries originated 

· Provide telephone support to ACH clients and other banks 

· Perform daily end of day reconciliations of our ACH systems 

· Create and maintain ACH procedures 

· Perform annual reviews on ACH clients 

· Perform monthly return analysis for ACH clients 

· Create ACH reports for management and the Board of Directors 

· Train and work with ACH clients to ensure they are meeting NACHA requirements 

· Onboarding new ACH clients, includes testing, review of previous origination activity, SEC codes, etc.  


· At least 4 years of experience in ACH Origination and Receiving 

· Strong knowledge of NACHA audit requirements for Originators, Third-Party Service Providers, and Third-Party Senders 

· Knowledge of APIs and ACH origination using APIs 

· Experience with originating IAT ACHs and mapping requirements for IATs 

· Experience with Third-Party Senders and Third-Party Service Providers 

· Strong knowledge and understanding of the NACHA Operating Rules as well as file mapping requirements 

· Excellent interpersonal and customer service abilities 

· Ability to work effectively while multi-tasking in a high-volume environment 

· Excellent organizational skills and high attention to detail 

· Strong research, problem-solving and critical thinking skills  

· Excellent PC skills  

· Knowledge of payment industry and fintech 

· High proficiency in MS Excel 

· Excellent oral and written communication skills  

· Ability to both learn new products/services and apply knowledge  

· Maintain confidential customer and Bank information in a responsible and secure manner  

· Ability to work effectively in a multi-task, fast paced environment 

· Team player

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.