System Engineer Pace

ValueFirst Digital Media

Gurugram, IN
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 02/20/2021
  • Website: vfirst.com
  • Company Address: B-18, SECTOR-34, INFOCITY, GURUGRAM , INDIA, 122001

About ValueFirst Digital Media

Founded in 2003, ValueFirst is an enterprise communication platform company that connects businesses with their consumers. We enable intelligent conversations across telecom and internet channels through our communication platforming enabling circa 4 Billion interactions a month. We offer the following:

- Communication platform as a service (CPaaS): Cloud-based platform/APIs for SMS, Voice, Emails, and Authentication.
- Cross Channel communication platform: A unified cross channel platform enabling enterprises to automate communication workflows and improve customer engagement.
- AI-driven conversation platform: Build, host, and manage intelligent, NLP (Natural language processing) enabled bots.

Job Description

ValueFirst works with businesses to help them reach out to their consumers in seamless ways. Founded in 2003, ValueFirst is a global leader in cross-channel communications.

We enable intelligent conversations across channels with our solutions:

Communication: WhatsApp for Business, Google verified SMS, Voice Solutions, Email Solutions and SMS Solutions

Automation: Drive action at any marketing stage from Awareness to Retention with Augmento, ReachRight and WhizT

Intelligence: Build NLP ready chatbots that integrate seamlessly anywhere with Surbo

ValueFirst has performed over 100 Billion interactions across platforms and is driven by 500 people across the globe. Over the years, ValueFirst has served a large customer base across BFSI, E-commerce, Retail, IT Software, Manufacturing, Internet, Automobile, Government sector, Education, Travel, Media, Hospitality, Healthcare, Consumer verticals, etc. We have offices based out of Australia, Bahrain, Bangladesh, India, Indonesia, Kingdom of Saudi Arabia, Nepal, UAE and UK.

About the team

This team is responsible for monitoring and maintaining the infrastructure behind ValueFirst services. They keep an eagle eye on availability and performance of our services. The team is available 24/7 to provide 2nd level technical support and resolution to problems and enquiries that customers report. They have an in-depth understanding of the products live on production servers. They work closely with engineering team to resolve all escalated cases from customer experience team to ensure clients have the best experience possible.

Responsibilities

  • Deployment, Tracking, Maintenance and Optimization of VF-services QOS, Backups and Uptimes
  • Work on tickets and provide resolution with SLA
  • Manage timelines, product releases, and track bugs with engineering team
  • Interaction with client in some case for online testing to debug issue
  • Monitor and troubleshoot issues of Linux, MySql, WildFly/Jboss/Tomcat related issues
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Proactively ensure the highest levels of systems, Services and infrastructure availability
  • Overseeing the preparation of environments for the testing/UAT of software releases, participate in the planning, scheduling and execution of said releases
  • Conduct sessions on new releases and KT with internal teams
  • Daily tracking of work
  • Creating FAQ’s and Service Documents for documentation purpose
  • Assisting the various Technical Platform Teams with tasks that require optimization/modifications to the current infrastructure

Qualifications

Minimum Qualifications:

  • B. Tech/B.E/BSc computer science
  • Experience in troubleshooting, configuration and deployment of WildFly/ Jboss/ Tomcat
  • Experience in troubleshooting and configuration of Linux(RHEL/CentOS)
  • Working and Troubleshooting knowledge of MySql Optimization and Queries
  • Hands-on experience on Shell/Bash/PHP Scripting

Preferred Qualifications:

  • Strong technology and analytical skills Hands-on experience on configuration/management/automation tools, such as GIT, Ansible, Jenkins, ELK stack, OTRS, JIRA
  • Should have basic knowledge in Network like IP address, Netmask, gateway, DNS, Network Route
  • Excellent organization, communication, and documentation skills

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.