Customer Service Quality Control Intern

HappyFresh

Kuala Lumpur, MY
  • Job Type: Intern
  • Function: Intern
  • Post Date: 01/01/2021
  • Website: happyfresh.com
  • Company Address: 16th Floor, Talavera Office Park Jl. Letjend TB Simatupa, Cilandak, 12430

About HappyFresh

At HappyFresh, we build to deliver a simplified life. Every day, our team delivers the freshest, highest quality groceries to thousands of customers in Southeast Asia's major cities.

Job Description

What You'll Be Doing?

    • Create and update Zendesk sub-categories for stakeholders to better monitor customer inquiry, compliment and complaint trends.
    • Create and update Zendesk macros in multiple languages in accordance to brand guidelines.
    • Help update Zendesk settings to maximise customer service agent efficiency.
    • Create document detailed customer service standard operating procedures (SOP).
    • Assist in communicating between countries.
    • Assist to create customer service training material.
    • Assist with English-Thai translations.
    • Assist to update company FAQs.
    • Other duties as deemed necessary.

What We Are Looking For?

    • Currently pursuing or recently finish a Bachelor Degree in Customer Service or any other field.
    • Able to take pressure, patient, friendly, customer-centric.
    • Have great interpersonal and communication skills.
    • Ability to multitask and good problem solving skills.
    • Fluent in English, Bahasa Malaysia and Thai.
    • Passion for startup and e-commerce.
    • Available full time for at least 3 months (longer internship preferred).

Perks & Culture

    • Monthly allowance
    • Free flow of snacks in the pantry
    • Flexible working hours
    • Fun, friendly, young and dynamic colleagues
    • Multi-cultural environment
    • Smart casual attire everyday
See what it's like to work here: http://happyfresh.com/careers

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.