Client Services Manager

Ordway Labs

Washington, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 12/26/2020
  • Website: ordwaylabs.com
  • Company Address: , Washington, DC

About Ordway Labs

Ordway is a high-growth SaaS company based in Washington DC. We are on a mission to build the world’s most effective billing and finance platform. Used by companies across multiple industries, Ordway eliminates back-office inefficiencies, identifies revenue trends, and simplifies finance and operations tasks so personnel can focus on strategic growth activities.

Job Description

Ordway is a high-growth SaaS company based in Washington DC. We are on a mission to build the world’s most effective billing and finance platform. Used by companies across multiple industries, Ordway eliminates back-office inefficiencies, identifies revenue trends, and simplifies finance and operations tasks so personnel can focus on strategic growth activities. The company is founded by executives from Intacct, Workday, Zuora and First Data and is backed by some of the world’s leading investors. If you are a high-energy, goal-oriented individual, we want to talk to you.

Responsibilities

  • Become an expert in Ordway’s suite of products.
  • Implement billing, payment and finance processes for clients.
  • Help customers grow and optimize their business.
  • Identify opportunities for improvements and gaps in best practices, present recommendations to customers.
  • Coordinate internal efforts to insure high-client satisfaction.
  • Be the customer’s voice to the entire Ordway organization including product, marketing, and sales.

Requirements

  • Degree in Finance or Accounting.
  • 5+ direct client management experience in enterprise software.
  • 5+ years of experience with billing, ERP, finance or accounting.
  • Excellent oral and written communication skills.
  • Ability to work with a broad range of internal and external clients.
  • Effectiveness in presentation and delivery.
  • Excel in a collaborative, team environment while able to work independently with minimal supervision.
  • High degree of organization, efficiency, urgency and follow through on program planning and execution.
  • Proficiency engaging clients via video-conferencing tools such as Zoom, GotoMeeting, etc.

Benefits

  • We offer a competitive salary, equity, and a great benefits package.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.