Integration and Support

Delhivery

Gurgaon, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/14/2021
  • Website: delhivery.com
  • Company Address: 3rd Floor, 114, Sector 44, Gurgaon, India, 122002

About Delhivery

Delhivery is India’s leading fulfilment platform for digital commerce. With its nationwide network extending beyond 2300+ cities, the company provides a full suite of logistics services such as express parcel transportation, PTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services.

Job Description

Description

We are looking for an experienced Support Engineer with 2-5 years of experience, who will L2 and L3 level support for Production systems. You will be required to work on data requests, debugging issues and integrating with internal & external systems

Responsibility

  • Resolve client/customer issues, and data requests within the SLA.
  • Design & manage different scripts.
  • Generate reports based on request from client and internal stakeholders
  • Provide support to clients (Internal/External) on call/emails directly and providing resolution and steps.
  • Drive RCA of recurring issues and automate manual tasks
  • Co-ordinate with system and software releases with development team
  • Manage the gaps in Implementation or risk assessment.
  • Troubleshoot areas of performance and identifies effective solutions to resolve issues both immediate and for the long term.
  • Provide service to an international user community.

Qualifications

  • 2-5 years hands on experience supporting applications built in Python/Java
  • B.E/B.Tech/M.E/M.Tech/MCA (from reputed institutes)
  • Good experience with any scripting languages.
  • Good experience in writing queries to extract data from Postgres, MongoDB
  • Experience with RestAPI, JSON
  • Experience on Google/AWS/Azure or any other cloud infrastructure.
  • Good understanding of SDLC life cycle and Agile methodologies.
  • Experience with any of the ticketing tool (preferably JIRA)

Related Jobs

Infra / DevOps

Delhivery - Gurgaon, IN

Frontend Developer

Delhivery - Gurgaon, IN

Engineering Manager

Delhivery - Gurgaon, IN

Senior Data Developer

Delhivery - Gurgaon, IN

Integration and Support

Delhivery - Gurgaon, IN
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.