Job Description
Description
We are looking for an experienced Support Engineer with 2-5 years of experience, who will L2 and L3 level support for Production systems. You will be required to work on data requests, debugging issues and integrating with internal & external systems
Responsibility
- Resolve client/customer issues, and data requests within the SLA.
- Design & manage different scripts.
- Generate reports based on request from client and internal stakeholders
- Provide support to clients (Internal/External) on call/emails directly and providing resolution and steps.
- Drive RCA of recurring issues and automate manual tasks
- Co-ordinate with system and software releases with development team
- Manage the gaps in Implementation or risk assessment.
- Troubleshoot areas of performance and identifies effective solutions to resolve issues both immediate and for the long term.
- Provide service to an international user community.
Qualifications
- 2-5 years hands on experience supporting applications built in Python/Java
- B.E/B.Tech/M.E/M.Tech/MCA (from reputed institutes)
- Good experience with any scripting languages.
- Good experience in writing queries to extract data from Postgres, MongoDB
- Experience with RestAPI, JSON
- Experience on Google/AWS/Azure or any other cloud infrastructure.
- Good understanding of SDLC life cycle and Agile methodologies.
- Experience with any of the ticketing tool (preferably JIRA)
