Booking Concierge (Full Time, 1 Year Contract)

Life House

Montreal, CA
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 01/02/2021
  • Website: lifehousehotels.com
  • Company Address: , New York, NY

About Life House

Life House was created to help travelers get more out of their trips by connecting our guests with each other and with the local community and culture.

Job Description

The Life House Group was created to help travellers get more out of their trips by connecting our guests with each other and the local community.

Traveling completes us. It creates friendships and memories. It fills voids. It’s fun! It offers perspectives. It teaches us. About the world. About culture. It breeds creativity and helps us discover new meaning in our lives and can give new meaning to others’. Travel lets us live a full life. We create hotels, experiences, and communities to foster this spirit.

The Life House Group — based out of Manhattan, New York — is a globally-distributed team and backed by over $70mm in venture and real estate funding.

ROLE

  • As a Booking Concierge, you will perform a critical role for the business that ranges from delivering compelling customer/guest experiences on the frontline to ensuring a seamless execution of booking operations on the backend.
  • This position is a 12-month contract with the possibility of extension or permanency.

RESPONSIBILITIES

  • Ensure we are meeting our booking and service level objectives by efficiently and effectively responding to (and converting) conversations/tickets opened via chat, messaging, voice and email channels.
  • Serve as a subject matter expert in answering any questions related to our booking and guest experiences.
  • Act as the first line of support in triaging any issues that occur in our booking or guest experiences.
  • Provide key operational support to the booking, hotel and f&b operations teams as needed.
  • Whatever it is, get it done.

REQUIREMENTS

  • 2+ years of customer sales and service experience, preferably in a travel environment
  • Ability to perform under pressure in a fast-paced and dynamic environment.
  • Ability to work all shifts, weekends and holidays as needed.
  • Excellent verbal and written communication skills in English.
  • Proficiency in French, Spanish and/or Portuguese a plus.
  • Previous startup experience a plus.
  • Expertise in e-commerce, travel and hospitality a plus

BENEFITS

  • Competitive salaries
  • Performance based paid time off
  • Passionate and experienced team
  • Professional & career growth
  • Much more...

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.