Engagement Manager - Remote
Canada
Services – Customer Services /
Full time /
Remote
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About The Role
In this role, you will be joining the Implementation team within the Customer Sales and Success organization. This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using Highspot. You will play a key role in building customer and partner relationships and setting customers up for success in gaining long term value from our platform.
What You’ll Do
- Design a solution in collaboration with the customer, develop project plans, and execute on the project through a phased approach.
- Oversee high complexity implementations with our largest Enterprise and Strategic customers, leveraging and deploying multiple team members in order to deliver upon the customer’s requirements.
- Ensure that the customer’s launch goals are met and that Highspot’s core use cases are configured.
- Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment.
- Train users to take full advantage of the product.
- Collaborate closely with partner teams that help drive the customer experience including other GTM functions, Product & Engineering, and Support.
Your Background
- 5-7+ years of relevant experience (consulting, client management, professional services, or sales engineering experience) partnering with Enterprise clients.
- Bachelor's degree required. (Degree in a STEM field preferred)
- Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time.
- Ability to coach and mentor members of the project team that report up to them throughout the course of an implementation
- Excellent written and verbal communication skills.
- Able to construct a thoughtful and effective strategy for addressing customer risk and communicating that strategy to internal and external leaders.
- Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus.
- Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality.
This position is available remote, in the following locations:
- Alberta, Canada - Remote
- British Columbia - Remote
- Ontario - Remote
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
-Flexible PTO
-Generous Holiday Schedule + 5 Days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-Flexible work schedules
-Professional development opportunities through LinkedIn Learning
-Access to Coaches and Therapists through Modern Health
-2 Volunteer days per year
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button."
