The Stay Manager / Guest Relations is responsible for the team that welcomes each guest to a property whose personalisation, level of comfort, facilities and quality of staff are to The Collectionist standards. He/she shall also resolve any issues relating to the below during the guest’s stay in the most efficient manner possible, in order to maximise the guest’s satisfaction and that of the owner.
Responsibilities include, but are not limited to, the following:

• Ensure the inspection of all rented properties and personalise the arrival of all our clients

• Be available to monitor the check-in/out process and support the local teams in case of disputes

• Responding to local teams on any issues raised by guests during their stay within a given timeframe while respecting the interests of the Collectionist

• Verify the inventory of fixtures and fittings of the local teams and the respect of the timing of the owner’s answers for the return of the deposit

• In the event of a major dispute, be able to gather information from the local teams, sales staff and/or concierges; prepare a response to the clients/owners; be able to make proposals; be able to manage disputes by email/phone.

• Gather and ensure payment of our partners’ invoices

• Bac +4

• Significant experience in the hospitality sector, with a passion for high-end business

• Significant experience in customer relations - very strong sensitivity to customer experience and satisfaction, particularly in the high-end sector

• Fluent in English, with a third language a plus

• Ability to plan, organise, schedule, and budget effectively and productively while focusing on key priorities

• Able to move forward quickly and take firm positions by engaging teams

• HR call with a member of the HR team

• Interview with Jérôme (Stay Manager - Paris)

• Business Case with Alexandre (Expansion Manager Greece & CEO Greece)