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- Job Type: Full-Time
- Function: Technical/Customer Support
- Industry: Digital Health
- Post Date: 11/20/2023
- Website: letsgetchecked.com
- Company Address: 330 W 38th Street, 405, New York, NY 10018, United States
About LetsGetChecked
LetsGetChecked is a virtual care company that offers at-home testing, telehealth services, and pharmacy capabilities.Job Description
LetsGetChecked is a leading at-home health testing company, with a platform that allows consumers to discover and access personalized health information conveniently, confidentially and accurately. We empower people to take an active role in their health to live longer, happier lives. LetsGetChecked was founded in 2015 and has corporate offices located in New York City and Dublin.
Due to our continued success, we are looking for Customer Solutions Executives to join our
exciting high growth company. We want someone who is passionate about service, hardworking
and self-motivated to join our team and assist our customers with home health testing.
This is a full time position that will require some weekend days and holidays. We are looking for
a customer oriented individual with a great attitude, who is highly organized and self-motivated.
You will be a member of the primary contact team for customers interested in the products and
services we offer and so an interest in healthcare is important.
Responsibilities:
Answering incoming calls and responding to customer’s emails and online chat queries
Providing product and service information to customers
Managing and resolving customer issues
Identifying and escalating customer issues to management
Engaging in up-selling and add on sales in your interactions with customers
Documenting all call information according to standard operating procedures
Recognizing, documenting, and alerting the management team of trends in customer
queries
Completing call logs and reports
Other duties as assigned
Requirements:
1-3 years of previous Call Center Experience
Bachelors degree or equivalent experience
Customer service experience in a health care setting a plus
Strong interpersonal skills
Ability to communicate clearly and effectively
Patience and attentiveness
Organizational skills
Attention to detail and accuracy of work
Problem analysis and problem-solving
Alongside a per hourly rate of €14.21, we offer a range of benefits including:
Health insurance and an Employee Assistance Programme
Pension contribution
Annual Compensation Reviews
3 paid volunteer days per year
Flexible and remote working arrangements
Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
A referral bonus programme to reward you for helping us hire the best talent
Internal Opportunities and Careers Clinics to help you progress your career
Bike to work scheme
Maternity, Paternity, Parental and Wedding leave
Why LetsGetChecked?
Together we have a common goal to help people live longer, happier lives.
We want our employees to be healthy, travel often, and have the financial resources and support they need to live a fulfilling life, both inside and outside of work. We encourage our employees to build their careers at LetsGetChecked. We run regular career training clinics, interview assistance, and encourage employees to apply for internal opportunities. We support Learning & Development through our partner Udemy.
Diversity, Equity & Inclusion:
As we continue to grow, LetsGetChecked is fully committed to creating an inclusive environment where diverse backgrounds, perspectives and experiences are valued, where each and every one of our people feels that they belong and are empowered to do the best work of their career.
To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/