Solutions Engineer, PreSales - Middle East at Couchbase
Dubai, AE
We are looking for a Solutions Engineer to support the rapidly growing Couchbase user community and help drive customer success. Our Solutions (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical part of a sales engagement. This includes explaining NoSQL advantages, how Couchbase Server works and how it can be used to solve the customer’s problem, all with a good dose of getting customers excited about using this new approach for fast & scalable databases.
 
Whenever customers do a POC or hands-on evaluation, our solutions engineers help drive these by answering their questions and troubleshoot, so you will be hands on with technology.

Responsibilities:

    • Show customers how to solve their problems and meet their requirements with Couchbase Server and get them excited about NoSQL database technology
    • Work closely with the sales team on account strategy and identifying additional opportunities in existing accounts
    • Ensuring the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
    • Developing and delivering exceptional company/product presentations and demonstrations
    • Work with all technical levels from managers, to architects and developers and explain Couchbase Server and its uses
    • Be the technical product expert for customers and stay up-to-date on the NoSQL competitive landscape
    • Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective
    • Identify and write internal and external technical collateral, like typical deployment architectures or best practices

Preferred Qualifications:

    • BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field is required
    • At least four years experience in pre-sales engineering for enterprise back-end software, ideally a distributed system
    • Two years experience with traditional RDBMS including schema modeling, performance tuning and configuration
    • Excellent communication and presentation skills with an ability to present technical solutions concisely from small to large audience
    • Experience engaging with developers and programming experience in at least one of Java/.NET/PHP
    • Hands-on administration and troubleshooting experience with x86 operating systems (Linux, Windows, Mac OS), networking and storage architectures
    • Demonstrated passion for diving into technical issues and solving customer problems
    • Demonstrated critical thinking and advanced troubleshooting skills and qualities
    • Be proactive in engaging with customer and colleagues and able to manage multiple tasks with a high sense of urgency
    • Prior experience in a fast-paced startup environment highly desired
    • Familiarity with NoSQL databases or other distributed high-performance systems a big plus