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Customer Success / Support Engineer – EMEA at NeuVector
EMEA


Job Description:

As a Support Engineer responsible for customer success you’re a trusted customer advisor and problem solver who educates enterprise security and devops teams on deploying, configuring, and getting the most from NeuVector. You’ll help customers prevent attacks in Kubernetes / Docker environments and explain the NeuVector approach and architecture for container security. You’ll help install and configure NeuVector in customer environments and will work with our field sales and solution architects to ensure customer success. You will also get the opportunity to work with our California-based support, engineering and product management team to troubleshoot issues, develop best practice documentation, and provide input for product enhancements.

This position primarily supports NeuVector customers in the EMEA region but on occasion will need to support other regions. Being available to collaborate with teams during business hours in the California time zone may also be required.

Qualifications:

You have worked in DevOps or Security before and are confident with customer communication and follow up. You have great technical and communication talent and focus your energy understanding the customer situation and helping them achieve their goals. You are diligent in investigating issues and keeping track of cases, updates, next steps, and deadlines.

On the technical side you’re comfortable with various security technologies such as firewalls, IDS/IPS, DPI, threat detection etc. Hand-on experience with Docker containers and Kubernetes environments is a must and network security, cloud security, virtual networking is a plus. You have worked with cloud platforms like AWS, Azure and GKE before and master some YAML, JSON, and scripting skills.

    3~5 years of experience
    BS in computer science/Engineering or related field
    Strong skills in Linux OS, setting up different environments.
    Good understanding of networking, TCP/IP and Firewalls
    Experience with using virtualization tools. Experience with containers is a plus.
    Experience with support or case management systems such as Zendesk, Salesforce, Jira a plus.
    Good communication skills in speaking and writing.
    Self-driven, innovative and thrive for success personality