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| Job Title: | Product Support Manager Europe | |
| Company: | Adconion | |
| Location(s): |
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| Description: | Do you love cutting-edge technology, online advertising and working in an entrepreneurial environment? Adconion is looking for a dedicated and passionate Product Support Manager Europe to provide strategic product support to Adconion users. The Product Support Manager will provide support for all Adconion products to the European organizations. The role will also support the Business Development team in testing and integrating partner implementations pre-post contract. This individual must possess exceptional communication & organizational skills, strong technical knowledge, and excellent prioritization and problem-solving abilities. Key Responsibilities · Manage partner product and operational support across all European markets. · Work in conjunction with Business Development, Engineering, and Legal to finalize and support partner implementations on a worldwide basis. · Work with product managers and technical teams to successfully launch and scale training material and support processes for the global ad operations team. · Investigate, prioritize, resolve and escalate partner and product support issues. · Review and debug HTML/Rich Media creative assets for proper functionality. · Troubleshoot various ad creative, tag, pixel and tracking problems. · Implement Product and Partner support processes and best practices on a global scale. · Define requirements for recurring requests and work with Product Management to launch new features. · Provide 1st line application support, troubleshooting, and escalation to appropriate development teams. · Work closely (including some travel) with teams in several European countries. | |
| Qualifications: | Required Skills/Experience · Ability to work in fast-paced, multi-tasking environment · 5+ years’ experience in Internet industry; ad operations and/or ad-related technical experience. · 5+ years experience in managing personnel and complex activities · Excellent written and oral communication skills, being able to effectively communicate between end user and engineering · Strong problem solving and analytical skills · Strong HTML/JavaScript skills and experience troubleshooting technical issues · Strong familiarity with various rich media advertising technologies and methods · BA/BS degree · Some international travel will be a component of this role. The successful candidates will thrive in a competitive and fast-moving business environment while adhering to high ethical standards; will exhibit confidence, empathy and intelligence in discussions with business owners and marketing executives; will devote significant off-the-job time to improving their understanding of the online advertising world; will interact in a co-operative and friendly manner with co-workers; and will perform at a consistent and high level with minimal need for supervision or management. | |
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