If you're a driven professional looking to catapult your career to new heights with a position that incorporates client interaction and project management, look no further - LiveOps, the leader in virtual contact center solutions, has the right fit for you! As an Associate Account Manager with us you'll play a vital role in supporting client operations, gain exposure to a variety of functional areas, and have the opportunity to quickly grow into more senior and specialized roles. Your rapid career advancement could be in several areas including Account Management, Product Management, Campaign Production, and Agent Services. In addition to the professional growth opportunities, you'll also enjoy excellent benefits and a fun, teamwork-driven work environment. The ambitious professional with a desire to make a difference at a profitable and growing company will find a great fit here at LiveOps.
As an Associate Account Manager based out of our Santa Clara, CA or Tempe, AZ offices, you'll be part of a dedicated account management team for a specific book of clients. Playing a key role on the team, you will own all stages of program implementation and execution. On the front side, you'll work with new clients to help define program requirements, coordinate the customer set-up process, assist in the development of Agent training programs, and work with customers to troubleshoot issues. Once customers are live you'll collaborate with cross-functional support teams (including the agents executing the call center program for the customers) to continuously improve the program's performance. For success in this role, you'll demonstrate strong communication skills and the ability to multi-task on a daily basis. These skills will enable you to build strong relationships and seamlessly execute on a variety of projects with changing priorities. Your organizational skills and attention to detail will also be important in our fast-paced, dynamic environment. A bachelor's degree is required for this role and professional experience with project management or account management is preferred. Apply today to begin a progressive and rewarding career with us!
LiveOps provides best-in-class on-demand call center technology, as well as virtual call center services through our network of over 20,000 independent home agents, to hundreds of companies in both direct response and enterprise markets.
