Hummer Winblad Venture Partners: Careers



	PROCESS PORTFOLIO ABOUT JOBS

Send to a Friend		Apply Now		Jobs Home

Job Title:

Engagement Manager

Company:

Baynote

Job Location(s):

Cupertino,CA,US

Description:

Are you passionate about customer success and want to work with some of the largest, most influential brands On-Line? Baynote Engagement Managers lead the implementation and management of our Community Intelligence Platform [E.G. Recommendations, Social Search, Email, SEM/SEO] for our prospects, customers, partners and resellers.

Strong Character. Customers come first. You are a team player, ambitious, enthusiastic, and a driven self-starter. We want problem-solvers, and people that understand how to work in a highly matrix environment.

Communication. You are a clear communicator and comfortable working with customers at different levels and know how to drive results from your project constituents.

Responsibilities:

* Handle all project Coordination, Organization and Technical details of bringing a Baynote customer live, and thrilling them with the results.
* Engage in pre-sales opportunities, and with existing customers, focused on bringing Baynote technologies to the most progressive and influential sites the web has to offer
* Be the voice of the customer within Baynote, helping shape Baynote's product and how it's delivered
* Educate the customer's business and technical staff on Baynote's capabilities
* Identify applications and tools to accelerate customer adoption and installation

Required Skills/Experience:

* Minimum of 2 years managing Web Projects: Experience required in implementing/managing SaaS projects. Multi-variant testing, analytics and web design is a huge plus.
* Minimum of 4 years of customer-facing experience: combining technical expertise, in the areas of pre-sales, professional services, IT or application development
* Familiar and comfortable with Web technologies: Networking – Linux, Scripting – JS, CSS, JAVA and Architecture – Web servers, Firewalls and eCommerce Platforms

Baynote is among the best startups in Silicon Valley and ready to take off. We also offer great benefits: performance bonus, top-tier health insurance, 401k, stock options, etc.

Apply Now