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| Professional Services Consultant | | Q1 Labs, Inc. | | The increase in demand for Q1 Labs' products around the world brings with it a wealth of professional services opportunities. Q1 Labs continues to expand its portfolio to address new and exciting services that complement the company's acclaimed SIEM solutions.
As a result, Q1 Labs is looking for a security expert who is technically experienced at the delivery of professional services. This position reports directly to the company's Vice President of Customer Solutions.
As Professional Services Consultant, you will be part of the PS engagements senior team, and deliver services in the area of planning, design, implementation, training, advanced engineering, and incident analysis to customers around the world.
Responsibilities:
Deliver customer contracts, including planning, design, implementation, and advance engineering
Deliver customer training services and assist in the design of the curriculum
Participate in the development of Q1 Labs' Professional Services Portfolio, including PS methodology, service definition, rate cards/pricing, delivery mechanisms and associated tools, templates, and marketing/sales collateral materials.
Manage professional services requests, deliver engagement, and ensure quality assurance for your assigned regions
Secure delivery resources, for your engagement, in a cross-matrix organizational structure
Work with Sales team to up-sell services in customer engagement
Develop and deliver on reporting metrics
| Required Skills:
A university degree in electrical engineering/computer science or equivalent
Three-to-five years of technical experience in IT security and IT consulting. You consider yourself a security expert.
A strong knowledge of network infrastructures (LANs and WANs) in Linux and UNIX environments
A strong knowledge of network security issues, policies, and procedures - particularly as they relate to business rules
Ability to anticipate the effects of network security issues and trends
Experience with security management tools and platforms
Strong experience in the delivery of technical training
A successful track record in managing a delivery team and client delivery relationships
Strong planning and organizational skills and a successful track record in managing a program or projects
Strong presentation and facilitation skills to deliver effective, interactive, practical, hands-on product training
Ability to write effective memos, reports, and related documentation
Independent, proactive, and an excellent team player
Passion for customer care and customer satisfaction
| | Apply Now |
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