| Job Title: | Support Engineer | |
| Company: | Palantir | |
| Job Location(s): |
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| Description: | “What is it that inspires you? Helping people? Articulating and solving complex problems? Working with brilliant people? The desire to be considered the best at what you do?“ Palantir Technologies is an innovative startup in Palo Alto, CA, in the heart of Silicon Valley. Our cutting-edge technology is being applied by many government and financial organizations to world-wide and meaningful problems. We are seeking experienced, highly ambitious, professional Developer Support Engineers to help us grow the company. This is an opportunity to put your years of software support to an important use while working in an employee-centric environment that is challenging, active, fun, and dedicated to producing world-class software and world-class service. Responsibilities: * Provide outstanding technical support to customers and partners via the web, email and phone * Troubleshoot complicated technical problems with assistance from Engineering and other groups, as needed * Resolve all customer inquiries in a professional, pleasant, and timely manner * Use sound judgment to escalate issues, as needed * Lead and/or participate in customer status calls * Identify and document all customer issues, feedback and enhancements requests in the Palantir ticket-tracking system * Contribute to the Palantir Knowledge Base by documenting frequently asked questions, solutions and techniques * Provide product feedback and help to drive product improvements by working closely with QA and Engineering * Participate in cross-functional initiatives and other projects as needed * Be knowledgeable and proficient on all Palantir products and services * Work a flexible shift Job Qualifications: The successful candidate will possess a positive attitude with the desire to be a long-term member of our team as we continue to grow. Other qualifications include: * Bachelor’s Degree or equivalent experience required * 4+ years industry experience in technical support, professional services, engineering or related function * Experience with software development in Java/J2EE * Solid understanding of the software development lifecycle * Experience in enterprise software support * Solid understanding of Windows and Linux/Unix * Working knowledge of Oracle, and SQL in general * Exceptional English oral and written communication skills with the ability to explain complex concepts in an understandable way * Analytical and problem-solving skills * Detail-oriented and highly organized with the ability to multi-task * Ability to succeed in a team-based environment * Strong customer service ethics and integrity * A can-do attitude and a willingness to learn * Demonstrated strong performance in prior positions | |
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