Careers

Calix

Systems Engineer – Customer Service

Description:

Responsibilities:
· This position will provide technical support via the telephone, web or at the customer site. · The candidate must be able to work independently in solving customer technical product issues and answering product configuration questions. · The candidate will recreate and simulate customer issues in the CS lab or on-site, develop solutions for problems, verify new system software and hardware in the CS lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network’s products. · The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines. · We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.

Qualifications:

Qualifications:
· Excellent oral & written communications skills · Strong interpersonal skills are crucial · Experience with routers, aggregators, ATM switches, bridges, DSL modems · Experience with digital & fiber multiplexers, class 5 switches & metallic testing · Strong troubleshooting skills · Strong technical account management, customer service and project management skills · Strong initiative is a key success factor for this role · BS/MS EE, CS, or equivalent with four years or more technical support experience in data and/or telephony networks · Working knowledge of TCP/IP, SONET, ATM, Frame Relay, xDSL, T1, T3, Gr-303 EOE

Job Location(s):

Petaluma,CA,US

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