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| Director of Implementation | | DoubleVerify | | Opportunity:
The Director of Implementation has direct accountability for all process and people management of Implementation team at DoubleVerify and the Implementation team is responsible for campaign set-up, troubleshooting, and sales engineering activities. Implementation team is responsible for all day to day campaign implementation activities both initial and on-going and is a business critical function. The Director of Implementation will work closely across all teams and functions including Sales, Account Management, Product Management, Engineering and Finance to deliver world class product solutions to market. The Implementation team plays a critical role in assisting Sales with technical aspects of Sales activities, supports Account Management with on-going campaign execution, and has direct impact on success of the business.
Candidates must be extremely technical.
Job Responsibilitiese:
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· Design the proper and dynamic organizational structure for maximizing productivity and oversight of the Implementation department.
· Cultivate the Implementation function at DoubleVerify through hands-on people management, including proactive skills development, technical advancement, coaching and mentorship.
· Deliver technical expertise during the sales process to assist sale and complete implementation of clients with regards to DoubleVerify products and services.
· Provide subject matter expertise to Account Management team and clients in terms best practices and capabilities.
· Iteratively work with senior management and Sales, Marketing, Product to refine product vision based on customer feedback and functional needs and requirements.
· Develop team into the primary technical resource and advisor for Sales and Account Management teams, able to articulate technology, implementation and product positioning to both business and technical users.
· Development and oversight of all Implementation related processes integral to the DoubleVerify sales and monetization organization.
· Build the function to act as the technical liaison between technical and non-technical team members for tier 1 and 2 support inquiries.
· Guide/mentor members of the technology team to timely resolution of difficult technical issues/challenges. Balance resources against priorities and objectives.
· Lead development of technical project documentation process flows, use cases, and overall business process as integrates with overall campaign lifecycle.
· Assist with the sales process as a technical expert for client meetings, solutions development, proposal writing, and task, resource and hours estimating.
· Read, write, analyze, and interpret requirements documents. Define problems, collect data, establish facts, draw valid conclusions and develop recommendations.
· Act as a point of escalation if technical problems arise in the assigned account(s); personally troubleshoots and leads resolution of complex technical issues and/or oversees team members in this activity.
· Business process design and re-engineering activities integral building a foundation for scale and quality.
· Development of standardized metrics by which performance is consistently measured.
· Evaluate team performance against to be developed service level agreements and quality metrics.
· Enforcement, monitoring and enhancement of implementation related policies and procedures.
· Constantly monitor and improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, and fulfillment processes.
· Enable active and comprehensive Q/A and monitoring processes for proactive issue identification and resolution.
· Ensure the successful management of customer expectations throughout the implementation process.
· Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues.
· Articulate requirements for systems and product enhancements and next generation tools.
· Act as an Implementation subject matter expert in all strategy discussions on systems design and business opportunity analysis.
· Special projects as identified by management.
· Attend offsite meetings, conferences or industry events, etc. as necessary.
Minimum Qualifications:
· 10+ years of technical customer support, sales engineering and/or customer facing experience, preferably in the online media industry.
· 6+ years of experience managing processes and medium to large groups of people in a fast paced, transactionally oriented environment.
· Bachelor's degree equivalent/higher level of education.
· Exceptional command of Microsoft Excel and PowerPoint.
· 5+ years relevant experience in online advertising products (DoubleClick Dart, Atlas, PointRoll, etc.).
· B.S. in Computer Science or a related field.
· Exceptional HTML and JavaScript skills.
Preferred Qualifications:
· Direct people management experience with a deep understanding of the online advertising industry, comprehensive understanding the online media marketplace.
· Experience managing or significant management capacity within an organization of scale.
· Strong customer service experience and proven leadership and people management abilities.
· Strong process management, business process re-engineering, and analytical skills.
· Proven ability to balance the need of the customer while maintaining corporate objectives.
· Ability to work with internal and external customers to find solutions to challenges they face.
· Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
· Salesforce experience a plus.
· Passion and desire to play a key role in driving a new business to success in the advertising technology space.
· Proficiency in additional languages other than English highly desirable. | | Apply Now |
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